The Citibank concierge is a free benefit that gives on-demand personal assistance to eligible cardholders. Three Citibank credit cards have this concierge benefit, which eligible cardholders can access by calling 1 (800) 508-8930. Contacting the concierge is free, but the cardholder is responsible for any purchases they authorize the concierge to make.
The Citi Diamond Preferred concierge service provides personal assistance to cardholders 24/7. The Citi Diamond Preferred concierges are typically available to help with tasks related to travel, shopping, dining, and entertainment, among other things. To request assistance, call (800) 508-8930 or send an e-mail to [email protected]. There’s no cost to use this service and no limit to the number of times you can request assistance.
The benefits of Citibank credit cards include travel accident insurance, an annual travel credit up to $250, and a TSA PreCheck or Global Entry fee credit. These benefits are mostly found on the top-tier Citibank credit cards, though many more Citibank credit cards have contactless chip technology and no foreign transaction fees. To know which perks are included on a specific card, you’ll need to call customer service at 1 (800) 347-4934 or check the Citibank website.
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