Sebi Mitchell, Credit Cards Moderator
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Citibank purchase protection covers the damage or theft of eligible purchases for up to 120 days after the purchase date. Purchase protection will reimburse eligible Citibank cardholders up to $1,000 per item and up to $50,000 per year. Be aware that not all types of purchases are covered under Citibank purchase protection.
How to File a Purchase Protection Claim with Citibank
- Call the Benefit Administrator within 60 days of the incident at 1-866-918-4670 or the number in your card’s benefits guide.
- File a police report within 48 hours of the incident, if the item was stolen.
- Submit a completed claim form within 180 days of the incident.
- Wait for a decision. Citibank will notify you of a decision once your claim has been processed, which could take up to 15 days.
- Get reimbursed for the cost of repairing or replacing the item, if your claim is validated by the Benefit Administrator.
Purchase protection does not come on every Citibank credit card. For specific details on your Citibank credit card’s purchase protection, read through the guide to benefits that came with your card.
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