How do I dispute a Deserve EDU charge? This question is about the Deserve® EDU Mastercard for Students

How do I dispute a Deserve EDU charge?

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This question is about the Deserve® EDU Mastercard for Students

Chip Lupo, Credit Card Writer

@CLoop • 04/28/22 This answer was first published on 04/28/22. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

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To dispute a Deserve® EDU Mastercard for Students charge, you must inform Deserve of the dispute in writing. You may call customer service about the dispute at 1 (800) 418-2362, though they are not obligated to investigate unless you give a written notice. The address to dispute a charge by mail is:

Deserve, Inc.
P.O.Box 57780
Murray, UT 84157-0780

Deserve EDU disputes are typically resolved within 90 days, though more complex issues may take a little longer. Deserve does not allow you to dispute a charge online.

Once you’ve initiated the dispute, Deserve will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Deserve EDU card as you normally would while a dispute is ongoing.

Deserve will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.

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