You can report a lost First Progress Platinum Elite card by calling First Progress customer service at 1 (866) 706-5543. First Progress will request some security information in order to verify your identity before sending a replacement.
How to Report a Lost First Progress Platinum Elite Credit Card
Inform the customer service representative that you’ve lost your credit card.
Provide any requested information, such as your date of birth or the last four digits of your SSN.
Ask the First Progress rep to cancel your old credit card and send a replacement.
You should receive a replacement First Progress Platinum Elite card within 14 calendar days. When you receive your replacement First Progress Platinum Elite card, you’ll need to activate it before you can make purchases. And if there are any recurring charges linked to the old First Progress Platinum Elite card, make sure to update those accounts with your new card information.
Finally, it’s important to note that your First Progress Platinum Elite card is covered by $0 fraud liability, which means that you will not be held responsible for unauthorized purchases made with your card while it’s lost. You should still give your card issuer immediate notice of any unfamiliar charges on your account, though.
The First Progress Platinum Elite Mastercard® Secured Credit Card
If you were approved, it should take about two weeks for your First Progress credit card to reach you.
That being said, you could opt-in for Expedited Processing, which costs $19.95. With the Expedited Processing Service, the card will be processed about a week faster. Keep in mind, you can only enable that if you paid the deposit with a debit or prepaid card.… read full answer
Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full. You will also need to update the payment method for any recurring charges linked to your First Progress Platinum Select card.… read full answer
How to Cancel a First Progress Platinum Select Credit Card
Call customer service at 1 (888) 403-4783 and enter your account number and Social Security number to verify your identity.
Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Send your written request to cancel the card to:
First Progress Card P.O. Box 9053 Johnson City, TN 37615-9053
It’s important to know that when you cancel a First Progress Platinum Select card, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. You can get an idea of how much a canceled credit card will affect your credit score by using WalletHub’s free credit score simulator.
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