How do I freeze my American Express card? This question is about American Express Credit Cards

To freeze an American Express card, call Amex customer service at (800) 528-4800, log in to your Amex account online, or use the Amex mobile app. Here’s how to freeze an American Express card: Online: To freeze an Amex card online, select “Account Services” after logging in, then choose “Freeze Your Card” under the “Card Management” section, and click the blue “Freeze Card” button. Through the mobile app: If you are on the app, select “Account” at the bottom right of the screen once you’ve logged in. Then, choose “More Options,” click “Freeze or Unfreeze a Card,” and finally pick an Amex card to freeze. Via phone: Call customer service at (800) 528-4800. Then, enter your account information and follow the prompts to connect to a representative. Once you freeze a card, American Express will confirm that the card will be frozen for a week before it automatically unfreezes. While the card is frozen, recurring charges will post to your account as they normally do. You will also still be able to make digital wallet purchases and online transactions with many merchants who already have your card on file. If you’d like to unfreeze your card at any point during the 7-day period, log back in to the Amex account. If you log in online, follow the same steps you took to freeze the card. On the app, you will see a button that says “Unfreeze your card” on the home page. Once you unfreeze your American Express card, you’ll be able to make purchases with it again.

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How do I freeze my American Express card?

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This question is about American Express Credit Cards

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Rhonda Stewart, WalletHub Loans Analyst

@rhonda • 06/03/22 This answer was first published on 12/08/20 and it was last updated on 06/03/22.For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

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To freeze an American Express card, call Amex customer service at (800) 528-4800, log in to your Amex account online, or use the Amex mobile app.

Here’s how to freeze an American Express card:

Online: To freeze an Amex card online, select “Account Services” after logging in, then choose “Freeze Your Card” under the “Card Management” section, and click the blue “Freeze Card” button.
Through the mobile app: If you are on the app, select “Account” at the bottom right of the screen once you’ve logged in. Then, choose “More Options,” click “Freeze or Unfreeze a Card,” and finally pick an Amex card to freeze.
Via phone: Call customer service at (800) 528-4800. Then, enter your account information and follow the prompts to connect to a representative.

Once you freeze a card, American Express will confirm that the card will be frozen for a week before it automatically unfreezes. While the card is frozen, recurring charges will post to your account as they normally do. You will also still be able to make digital wallet purchases and online transactions with many merchants who already have your card on file.

If you’d like to unfreeze your card at any point during the 7-day period, log back in to the Amex account. If you log in online, follow the same steps you took to freeze the card. On the app, you will see a button that says “Unfreeze your card” on the home page. Once you unfreeze your American Express card, you’ll be able to make purchases with it again.

Answer Question

How do you cancel an American Express credit card?

You can cancel an American Express card either online or over the phone at (800) 528-4800. You can also submit a request via mail.

Here’s how you can cancel your American Express credit card:

Online: To submit your request to cancel an American Express card online, log in to your account and use the “Chat” icon at the bottom right of the page to speak to a customer service representative. Then, ask them to cancel...

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How can I freeze my American Express Platinum Card ?

To freeze an American Express Platinum card, log in to your online account or the American Express mobile app and navigate to “Freeze Your Card." You can also call American Express customer service at 1 (800) 528-4800 and ask them to freeze your card, though it is much easier to lock and unlock a card on the app.

Freezing your American Express Platinum card will temporarily prevent most purchases from being made with your card number, which can be convenient...

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What happens when you freeze your card?

When you freeze your card, the issuer won't authorize any new charges or balance transfers to your account. More specifically, you cannot use your card to make purchases online or in person, and you can't transfer a balance to the card you froze.

Reasons to Freeze Your Card

If you have temporarily misplaced your card and you want to prevent any unauthorized transactions.
If you want to prevent yourself from spending....

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