To freeze a Home Depot® Credit Card, log in to your online account or the Citibank mobile app and navigate to “Citi Quick Lock .” You can also call Citibank customer service at 1 (800) 677-0232 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your Home Depot® Credit Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you’re trying to control your spending. For lost cards, it’s also important to note that you’ll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Home Depot® Credit Card Online
Log in to your Citibank online account or mobile app.
Pick the Home Depot® Credit Card and select “Lock Card” under the card name.
Change the settings so that your card is in the locked position.
Locking your Home Depot® Credit Card will stop new purchases. But it will continue to allow recurring transactions, payments, credits, returns, dispute adjustments, and fees. To start using your credit card at full capacity again, just navigate back to the Citi Quick Lock page and unlock the Home Depot® Credit Card.
To cancel your Home Depot® Credit Card, call (800) 677-0232 and enter your account information. When prompted to state the reason for your call, simply say “Close Account” and wait to be connected to a representative. In some cases, your account can be closed immediately through the automated system. You cannot close your Home Depot® Credit Card online.… read full answer
To log in to your Home Depot® Credit Card account, go to the login page on the Citibank website or mobile app and enter your username and password in the appropriate fields. Then, click the “Sign On” to access your online account. If you don’t already have an account, you will need to start by clicking “Register for Online Access” in order to set up a username and password.… read full answer
How to Log in to a Home Depot® Credit Card Account
Register your Home Depot® Credit Card for online account access. Click “Register for Online Access” and enter your card number, birthdate and the last 4 digits of your Social Security number or Tax ID number to verify your credit card account.
Choose your Home Depot® Credit Card username and password. The username must be between 5 and 50 characters, including special characters, but no spaces. The password must contain from 6 to 50 characters and have at least one letter and one number, and no more than two consecutive identical characters. The password is not case sensitive and may contain special characters.
Log in with your new Home Depot® Credit Card credentials. From the login page on the Citibank website or mobile app, fill out the User ID and Password fields using your new credentials, and click “Sign On” to access your account.
After you have signed up and logged in, you’ll be able to manage your Home Depot® Credit Card account online. You can pay your credit card bill, see credit card statements, monitor account activity, and change account information such as passwords and automatic payments.
If you forget your login information, click “Forgot Password?” on the Citibank login page. Then, just follow the prompts to reset or retrieve your username or password.
To dispute a Home Depot® Credit Card charge, log in to your Home Depot® Credit Card account online and search for the transaction to dispute, or call Citibank customer service at 1 (800) 950-5114. Alternatively, the address to dispute a charge by mail is:
Check for a confirmation e-mail from Citibank verifying receipt of the inquiry.
Before you dispute a charge through Citibank, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Citibank.
Once you’ve initiated the dispute, Citibank will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Home Depot® Credit Card as you normally would while a dispute is ongoing.
Citibank will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.
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