How can I freeze my Home Depot Credit Card? This question is about the Home Depot® Credit Card

How can I freeze my Home Depot Credit Card?

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This question is about the Home Depot® Credit Card

Chip Lupo, Credit Card Writer

@CLoop • 12/06/21 This answer was first published on 12/06/21. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

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To freeze a Home Depot® Credit Card, log in to your online account or the Citibank mobile app and navigate to “Citi Quick Lock ." You can also call Citibank customer service at 1 (800) 677-0232 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.

Freezing your Home Depot® Credit Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you’re trying to control your spending. For lost cards, it’s also important to note that you’ll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.

How to Freeze a Home Depot® Credit Card Online

Log in to your Citibank online account or mobile app.
Pick the Home Depot® Credit Card and select “Lock Card" under the card name.
Change the settings so that your card is in the locked position.

Locking your Home Depot® Credit Card will stop new purchases. But it will continue to allow recurring transactions, payments, credits, returns, dispute adjustments, and fees. To start using your credit card at full capacity again, just navigate back to the Citi Quick Lock page and unlock the Home Depot® Credit Card.

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How do I cancel my Home Depot Credit Card?

To cancel your Home Depot® Credit Card, call (800) 677-0232 and enter your account information. When prompted to state the reason for your call, simply say “Close Account” and wait to be connected to a representative. In some cases, your account can be closed immediately through the automated system. At the moment, there is no way to close your Home Depot® Credit Card online.

Keep in mind that canceling a credit card can hurt your credit score, because of the decrease of your overall available credit. Since the Home Depot® Credit Card has a...

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How can I log in to my Home Depot Credit Card account online?

To log in to your Home Depot® Credit Card account, go to the login page on the Citibank website or mobile app and enter your username and password in the appropriate fields. Then, click the “Sign On” to access your online account. If you don’t already have an account, you will need to start by clicking “Register for Online Access” in order to set up a username and password.

How to Log in to a Home Depot® Credit Card Account

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How do I dispute a Home Depot Credit Card charge?

To dispute a Home Depot® Credit Card charge, log in to your Home Depot® Credit Card account online and search for the transaction to dispute, or call Citibank customer service at 1 (800) 950-5114. Alternatively, the address to dispute a charge by mail is:

Citibank Customer Service
PO Box 6500
Sioux Falls, SD 57117

Home Depot® Credit Card disputes are typically resolved within 30 days, though more complex issues may take a little longer.

How to Dispute a Home Depot® Credit Card Charge Online

Log...

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