You can cancel a Capital One credit card online or by calling 1-800-227-4825. To cancel a Capital One card online, click “I Want To…” (near the top of the page when you sign in), then select “Close Account” from the account services menu. Over the phone, the Capital One representative will walk you through the process.
But before you cancel a Capital One credit card, there are a few things you should know. You’ll still be responsible for repaying any balance you owe. You will continue to get statements and owe monthly payments until the entire balance is paid off. You’ll also lose any rewards you haven’t redeemed when you close your account. And canceling your card will likely cause a dip in your credit score, though exactly how much depends on the age and credit limit of the account.
Plus, you’re not going to get a partial refund for a card’s annual fee. So it’s best to enjoy the benefits until shortly before your next annual fee is due to be charged.
Here’s how to cancel a Capital One credit card:
Online: Log in to your Capital One account. Click on “More Account Services” and then “Close Account.” Capital One will ask you to confirm that you want to cancel your account.
By phone: Call Capital One at 1-800-227-4825. Enter your full card number to be connected to a representative. Tell them you want to cancel your Capital One credit card.
If you call to cancel your Capital One credit card, the representative will likely try to get you to stay. They may even try to lure you back in you with a retention offer, like bonus rewards or a lower rate.
Capital One says that once you cancel a credit card account, there are “very few exceptions” where they can reopen it.
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