To cancel a Citi Rewards+ Card, call customer service at 1 (800) 950-5114 or log in to the Citibank website or mobile app and click Chat with Us to view your options. Cardholders can also cancel an account in person at a Citibank branch, or by mail.
Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full. In addition, canceling your credit card will forfeit any unused points if you don’t redeem them within 60 days after you cancel the card. You will also need to update the payment method for any recurring charges linked to your Citi Rewards+ Card.
How to Cancel a Citi Rewards+ Card
Call customer service at 1 (800) 950-5114 and enter your account number and Social Security number to verify your identity.
Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Log in to the Citibank website or the mobile app. You can initiate a live chat with a customer service representative and request that your card be canceled.
Click the branch locator tool link on the Citibank website or mobile app for a list of Citibank branch locations. Enter [location] to find a branch in your area.
Send your written request to cancel the card to:
Citibank Customer Service
P.O. Box 6500
Sioux Falls, SD 57117
It’s important to know that when you cancel a Citi Rewards+ Card, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. You can get an idea of how much a canceled credit card will affect your credit score by using WalletHub’s free credit score simulator.
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