Maria Adams, Credit Cards Moderator
@m_adams
To cancel your Mercury Credit Card, call customer service at (866) 686-2158 or log in to your online account, through either the website or the mobile app for iOS and Android.
How to Cancel Your Mercury Credit Card
Over the phone
Call customer service at (866) 686-2158 and enter your account number to verify your identity.
Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.
Online
Log in to your online account through either the website or the mobile app for iOS and Android. You can submit a secure message or initiate a live chat with a customer service representative and request that your card be canceled.
Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full. You will also need to update the payment method for any recurring charges linked to your Mercury Credit Card.
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No way to chat or send secure email to cancel. You have to call.