How do I cancel my Wells Fargo Platinum credit card?

To cancel a Wells Fargo Platinum credit card, call customer service at 1 (800) 642-4720 and ask a customer service rep to cancel your card account. Cardholders can also cancel an account in person at a Wells Fargo branch.

Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full. You will also need to update the payment method for any recurring charges linked to your Wells Fargo Platinum card.

How to Cancel a Wells Fargo Platinum Credit Card

By phone

Call customer service at 1 (800) 642-4720 and enter your account number and Social Security number to verify your identity.

Then, follow the prompts to speak to a customer service representative, and let them know you want to cancel. The representative may offer you a retention bonus to keep you on as a customer, but you can simply decline the offer and proceed with canceling the account.

In person

Click the branch locator tool link on the Wells Fargo website or mobile app for a list of Wells Fargo branch locations. Enter an address, landmark, ZIP code or city and state to find a branch in your area.

It’s important to know that when you cancel a Wells Fargo Platinum card, you may see a decrease in your credit score, depending on the card’s credit limit and how long you’ve had the card. You can get an idea of how much a canceled credit card will affect your credit score by using WalletHub’s free credit score simulator.