How can I reach the HSBC credit card customer service?

You can pay your HSBC credit card online, or over the phone at (888) 385-8916. Alternatively, you can make a payment by mail.

Here’s how you can pay your HSBC credit card:

• Online: To pay online, just sign in to your HSBC credit card account or the HSBC app… read full answer, and then select the credit card you want to pay. If you’re paying with an HSBC checking or savings account, click “Move Money” to make a credit card payment. If you’re paying with a non-HSBC account, click “My Account” and then “Payments.” From there, click “Make a Payment,” and choose the amount you’d like to pay along with which bank account you want to pay from.
• By phone: To make an HSBC credit card payment over the phone, call (888) 385-8916 or the number on the back of your card. Have your HSBC card around so you can easily input your credit card number when prompted by the automated system. The prompts will then guide you through the process of making a payment on your HSBC credit card.
• By mail: If you’d rather mail in an HSBC credit card payment, send a check or money order – along with the payment coupon from your credit card statement – to this mailing address:

HSBC Bank USA, N.A.
P.O. Box 4657
Carol Stream, IL 60197-5255

You can also pay your HSBC accounts automatically by enrolling in AutoPay. This way, you’ll never miss a payment. To enroll in HSBC AutoPay, log on to Personal Internet Banking. From the “My Accounts” menu select your HSBC Credit Card and then click the “Manage Card” button. From the menu, select “Payments” and then click “AutoPay”.

No, HSBC is not owned by Capital One, though Capital One acquired most of HSBC’s U.S. credit card business in 2012 for a reported $2.6 billion. HSBC is currently owned by HSBC Holdings plc, which is a public limited company incorporated in England and headquartered in London.

You can check out the latest credit card offers from … read full answerHSBC and Capital One on WalletHub.

Yes, HSBC does refund annual fees, as long as cardholders cancel their account within 90 days of when the fee is assessed. It’s sometimes possible to get a HSBC annual fee refunded or waived due to financial hardship or active military status, too. Otherwise, if you try to get a refund on your annual fee after 90 days, HSBC will not offer you any full or prorated refund, unless you have an HSBC Advance or Premier checking account, in which case you will receive a prorated refund. Otherwise, you might as well keep the card open to take advantage of the benefits until it’s time to pay another annual fee.… read full answer

How to Get a HSBC Annual Fee Refund

1. Call credit card customer service at 1 (800) 975-4722 within 90 days of the fee being charged.
2. Ask the representative to cancel your account.
3. Request a refund for the annual fee.
4. Receive the refunded fee as a credit or check.

If you decide to cancel your HSBC card in order to get an annual fee refund, just make sure you’ve redeemed any credit card rewards and paid your balance in full before you cancel. And if you want to see how this move might affect your credit score, try WalletHub’s free credit score simulator.