The most common Indigo Credit Card complaints among user reviews on WalletHub are about the card’s high fees, the lack of a mobile app to manage the card, and difficulty making payments. These complaints do have some merit, too.
The card’s annual fee can be quite expensive, but it can also be cheap. The fee assigned depends on the applicant’s creditworthiness. The complaints about the lack of an app are also legitimate, as Genesis Financial Solutions (the card’s issuer) does not offer one. And when it comes to trouble making payments, that seems to only be the case for a minority of cardholders. But those aren’t the only gripes that customers have with the card.
Indigo Credit Card Complaints:
- High fees
- No mobile app
- Trouble making payments
- Trouble getting fraudulent charges reversed
- Difficulty getting credit limit increases
- General dissatisfaction with customer service
- High APRs
- Delay in available credit being freed up after payments
Nevertheless, the Indigo Card receives a user rating of 3.5/5 stars across more than 2,000 reviews on WalletHub, as of July 2020. Our editors’ review also gives the card a score of 3. The Consumer Financial Protection Bureau does not have any complaints data on Genesis Financial Solutions. The BBB gives the company an “A” rating, and Genesis has been accredited since 2017.
At the end of the day, Indigo Credit Card complaints should be taken with a grain of salt. The card has a generally favorable reputation based on user reviews, and the company is reputable as shown by its BBB rating. However, it’s important for you to read up on customer experiences and decide for yourself whether you think this card is worth getting before you apply.