Chip Lupo, Credit Card Writer
To get a JCPenney Credit Card replaced, log in to your online account, or call customer service at 1 (800) 542-0800. There is no fee to get a JCPenney Credit Card replacement card, which should arrive within 7-10 business days. Keep in mind that if your JCPenney Credit Card has been lost or stolen, do not use the online card replacement option. Instead, call customer service to report the card as lost or stolen.
How to Get a JCPenney Credit Card Replaced Online
- Log in to your JCPenney Credit Card online account.
- Click the e-Service Menu tab.
- Click the link to "Replacement card".
Other Ways to Get a JCPenney Credit Card Replaced
- Phone: Call customer service at 1 (800) 542-0800. Be prepared to provide any personal information requested to verify your identity. Follow the prompts to submit your request.
You can request a JCPenney Credit Card replacement if the current card is stolen, lost or damaged. You don’t have to request a replacement if your current card is about to expire, though. Synchrony Bank will automatically send a new card before the current one expires. Contact customer service if you have not received a replacement card by the expiration date.
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