To activate a Kohl's Credit Card, call the number on the activation sticker that’s attached to the card or go to the Capital One activation website, which will also be noted on the sticker.
Your new Kohl's Credit Card will be ready to make purchases in just a few minutes no matter which method you use to activate it. Capital One does not have a certain time limit within which you need to activate your card, but it’s best to do it as soon as possible.
How to Activate a Kohl's Credit Card
By phone: Call the phone number on the back of your card or the number on the sticker attached to the front of the card. Verify your personal information (e.g. Social Security number, card number, or phone number associated with your application) to activate your Kohl's Credit Card.
On the website: Log in to your Capital One account (or create an account if you don’t have one) and find the activation page. Enter any required security information, including your Kohl's credit card number. Activate your Kohl's Credit Card as instructed.
Your new Kohl's Credit Card will be available for purchases immediately after activation. If you have any trouble activating your card, Capital One customer service can always help you out. You can give them a call at the phone number on the back of your card.
You can check your Kohl's Credit Card application status anytime by calling (866) 927-5831. Strangely, Kohl's does not provide a tool to check your application status online.
If you applied for a Kohl's Credit Card and did not receive instant approval, Kohl's will send you a response by mail within 7-10 days. If you are approved, your Kohl's Credit Card should be sent to you in up to 10 business days.… read full answer
To dispute a Kohl's Credit Card charge, log in to your Kohl's Credit Card account online and search for the transaction to dispute, or call Capital One customer service at 1 (800) 227-4825. Alternatively, the address to dispute a charge by mail is:
Capital One Attn: Disputes PO Box 30279 Salt Lake City, UT 84130-0279… read full answer
Kohl's Credit Card disputes are typically resolved within 50 days, though more complex issues may take a little longer.
Check for a confirmation e-mail from Capital One verifying receipt of the inquiry.
Before you dispute a charge through Capital One, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Capital One.
Once you’ve initiated the dispute, Capital One will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Kohl's Credit Card as you normally would while a dispute is ongoing.
Capital One will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.
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