Chip Lupo, Credit Card Writer
@CLoop
You can report a lost Southwest Plus Card by calling Chase customer service at 1-800-432-3117. You can also report a lost Southwest Plus Card through the Chase website or mobile app. Chase will request some security information in order to verify your identity before sending a replacement.
How to Report a Lost Southwest Plus Card
- Call Chase customer service at 1-800-432-3117.
- Inform the customer service representative that you’ve lost your credit card.
- Provide any requested information, such as your date of birth or the last four digits of your SSN.
- Ask the Chase rep to cancel your old credit card and send a replacement.
You should receive a replacement Southwest Plus Card within 3-5 business days. When you receive your replacement IHG Premier Business, you’ll need to activate it before you can make purchases. And if there are any recurring charges linked to the old Southwest Plus Card, make sure to update those accounts with your new card information.
Finally, it’s important to note that your Southwest Plus Card is covered by $0 fraud liability, which means that you will not be held responsible for unauthorized purchases made with your card while it’s lost. You should still give your card issuer immediate notice of any unfamiliar charges on your account, though.

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