How do I report a lost Surge Credit Card? This question is about the Surge® Platinum Mastercard®

How do I report a lost Surge Credit Card?

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This question is about the Surge® Platinum Mastercard®

Chip Lupo, Credit Card Writer

@CLoop • 08/10/22 This answer was first published on 08/10/22. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

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You can report a lost Surge Credit Card by calling Surge customer service at 1 (800) 556-5678. Surge will request some security information in order to verify your identity before sending a replacement.

How to Report a Lost Surge Credit Card

Call Surge customer service at 1 (800) 556-5678.
Inform the customer service representative that you’ve lost your credit card.
Provide any requested information, such as your date of birth or the last four digits of your SSN.
Ask the Surge rep to cancel your old credit card and send a replacement.

You should receive a replacement Surge Credit Card within 7-10 business days. When you receive your replacement Surge Credit Card, you’ll need to activate it before you can make purchases. And if there are any recurring charges linked to the old Surge Credit Card, make sure to update those accounts with your new card information.

Finally, it’s important to note that your Surge Credit Card is covered by $0 fraud liability, which means that you will not be held responsible for unauthorized purchases made with your card while it’s lost. You should still give your card issuer immediate notice of any unfamiliar charges on your account, though.

Answer Question

How can I reach the Surge Credit Card customer service?

You can reach the Surge Credit Card customer service by phone at (866) 449-4514, through the issuer’s mobile app, or by mail.

How to reach the Surge Credit Card customer service:

By phone: Call (866) 449-4514 and enter your account number when prompted. Then, follow the automated prompts to get connected to a customer service rep.
Through the mobile app: Download the app for Android or iOS. Next, log in to your account. Then, get connected to...

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How do I check my Surge Credit Card application status?

You can check your Surge Credit Card application status by calling the issuer’s customer service department at (866) 449-4514. However, in most cases, you can expect a decision almost immediately on the application page, with a letter to follow within a few days. There is no tool to check your application status online.

You may not like what you learn when you check your application status. But those who get denied can still ask the issuer to...

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Can I use my Surge Credit Card instantly after approval?

No, you cannot use your Surge Credit Card instantly after approval. You’ll have to wait for the card to arrive in the mail to activate it first. Only after activation will you be able to use it for purchases. Your new Surge Credit Card should be delivered within 7-10 business days of your approval.

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