How can I reach the Macy's Credit Card customer service? This question is about the Macy's Credit Card

The easiest way you can reach the Macy's Credit Card customer service is online, through their live Chat feature. Alternatively, you can contact customer service over the phone at (888) 257-6757. They are available from Monday to Sunday 9AM–12AM ET. How to Reach Macy's Credit Card Customer Service Online Visit the Macy's Credit Card customer service webpage. Click on the “Chat Online” link that is located at the bottom of the page. Enter your first name and email. Click on “Start Chat.” You can also check the Macy's Credit Card’s FAQ page to see if there’s already a solution to your credit card issue.

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How can I reach the Macy's Credit Card customer service?

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This question is about the Macy's Credit Card

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Maria Adams, Credit Cards Moderator

@m_adams • 07/02/22 This answer was first published on 05/21/21 and it was last updated on 07/02/22.For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

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The easiest way you can reach the Macy's Credit Card customer service is online, through their live Chat feature. Alternatively, you can contact customer service over the phone at (888) 257-6757. They are available from Monday to Sunday 9AM–12AM ET.

How to Reach Macy's Credit Card Customer Service Online

Visit the Macy's Credit Card customer service webpage.
Click on the “Chat Online” link that is located at the bottom of the page.
Enter your first name and email.
Click on “Start Chat.”

You can also check the Macy's Credit Card’s FAQ page to see if there’s already a solution to your credit card issue.

Answer Question

What credit score does Macy's card require for approval?

Macy's doesn't specify a minimum credit score to qualify for either of its credit cards. In general, if you have a score higher than 700 for the credit card and 640 for the store card, your odds of approval are high. Keep in mind that in addition to your credit score, the bank will also look at your income, debt and payment history on other credit accounts.... read full answer

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How can I pay my Macy's Credit Card bill?

The easiest way you can pay your Macy's Credit Card bill is online. Alternatively, you can make a payment over the phone at (888) 257-6757, by mail, or at a Macy’s store. You can also set up automatic payments. The same payment options apply to the Macy's Store Card, too.

How to Pay Your Macy's Credit Card... read full answer

Online: Log in to your online account and click on “Make a Payment”.

Over the phone: Call (888) 257-6757 and enter your card information when prompted.

By mail: Send a check or money order (but not cash) to:

Macy's Credit Card
PO Box 9001108
Louisville, KY 40290-1108

Express payments:

Macy's Payment Department
6716 Grade Lane
Bldg. 9, Suite 910
Louisville, KY 40213

In store: You can make a payment at any Macy's location.

If you choose to make a payment via mail, make sure to always send it at least 5-7 days before your due date. Write your credit card number on the check, too.

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