There is no Marriott Bonvoy Brilliant concierge benefit. Cardholders with questions about their account can call (800) 528-4800 for assistance, but the customer service representative won’t be able to perform the wide range of services provided by some credit card concierges.
A concierge acts like an on-demand personal assistant for cardholders, able to help with nearly anything, from travel and purchase assistance to directions and restaurant reservations. Although Marriott Bonvoy Brilliant does not offer concierge service, plenty of other credit cards do. If the benefit is important to you, some popular cards that have a concierge are The Platinum Card® from American Express and Delta SkyMiles® Reserve American Express Card.
Marriott Bonvoy is the Marriott hotel chain’s loyalty program. Marriott Bonvoy was created in February 2019 following the merger of Marriott and Starwood Preferred Guest (SPG). Marriott Bonvoy brings together Marriott Rewards, Ritz-Carlton Rewards and SPG under one umbrella.
Marriott Bonvoy is one of the world’s largest loyalty programs with 120 million members and more than 7,200 properties in over 130 countries and territories. The majority of Marriott’s hotels and resorts participate in Marriott Bonvoy, including Courtyard, Fairfield Inn & Suites, Sheraton, Westin, and The Ritz-Carlton – though there are some notable exceptions, like the Ritz-Carlton Residences or the Marriott Vacation Club at The Empire Place. It’s free to join Bonvoy, and membership offers … read full answerperks and benefits that will appeal to different types of travelers.
Earning Bonvoy Points
Bonvoy gives members lots of opportunities to earn points. Marriott Bonvoy members earn 10 points per $1 spent on stays at most Marriott properties, 3 points per $1 spent on cruises booked through Cruise with Points, and up to 2,000 points when booking a car rental with Hertz.
Another easy way to earn Marriott points is by signing up for – and using – one of Marriott’s co-branded credit cards. All of the Marriott credit cards – Marriott Bonvoy Brilliant, Business, Bold, and Boundless –offer points for every purchase you make.
Bonvoy’s Status Tiers
Marriott Bonvoy has six status levels: Member (entry level), Silver, Gold, Platinum, Titanium and Ambassador. By simply joining Marriott Bonvoy, members get free Wi-Fi access, mobile priority check-in, and discounted rates on rooms booked through a Marriott channel (such as the Marriott website or app). Each level offers additional benefits and perks, such as complimentary room upgrades, in-hotel welcome gifts, late checkout, and bonus points.
Members advance to a higher status tier by staying more nights at Marriott hotels and resorts or earning points through different types of transactions, such as booking cruises through Cruise with Points or renting a car through Hertz. You can also gain status by signing up for one of Marriott’s credit cards.
Redeeming Marriott Points
Marriott Bonvoy points can be redeemed for free stays, rental cars, cruises, gift cards, special events, Priority Pass membership, TSA PreCheck, and travel packages. Members can also redeem points through Marriott Bonvoy’s partnership with United MileagePlus, called RewardsPlus, which offers benefits and points bonuses when transferring miles and points between programs. Bonvoy allows points transfers to lots of common airline loyalty programs, too, and many offer bonus rewards just for doing it.
You can use a Marriott free night certificate to pay for a stay at any category 1-6 Marriott property by logging in to your Marriott Rewards account and checking the "Use Points / certificates" box before conducting your search. Once you select your hotel and desired room, you’ll be given the option to select any available free night award certificate(s). Watch out, though. You only have 12 months to use a Marriott free night certificate before it expires.… read full answer
Fill out your destination, select your travel dates and the number of rooms and guests
Check the “Use Points/Certificates” box if it’s not automatically selected
Click “Find Hotels”
Select your desired hotel by clicking “View Rates” beside it
Select your desired room
Under “Review Reservation Details” you will be given the option to select any available free night certificate(s)
Review your reservation details and click “Book Now” to confirm your reservation
Your rewards certificate will now be applied to your booking and you’ll get to enjoy a free night. The process should go smoothly, as long as you remember to redeem within 12 months of your certificate being issued. There are no blackout dates for Marriott free night certificates, for example. But if a problem occurs during your booking, you can always call Marriott Credit Card customer service for help. The number is (302) 594-8200 for Marriott credit cards issued by Chase and (336) 393-1111 for cards issued by American Express.
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