What is the Mastercard concierge service?

World Elite Concierge is a free benefit on World Elite Mastercard credit cards. The Mastercard World Elite Concierge service provides 24/7 on-demand personal assistance with nearly anything a cardholder can think of, from purchasing event tickets and making restaurant reservations to help locating lost luggage.

Although cardholders can ask for help with pretty much anything, the concierge may not always be able to fulfill a request. In addition, using the World Elite Concierge is free but cardholders are responsible for any charges they authorize the concierge to make on their behalf (such as a travel booking, ticket purchase, etc.).... read full answer

Ways to Contact the Mastercard World Elite Concierge

• Via phone: Call the number on the back of your World Elite Mastercard.
• Through the mobile app: Download the Mastercard Concierge app for iOS or Android.
• Online: Visit Mastercard’s online concierge page and enter your name, your email address, and the first 6 digits of your card number.

World Elite Mastercard is the highest benefits tier that Mastercard has to offer. Eligible cardholders also get to enjoy perks such as a multitude of discounts with partnered merchants and up to $1,000 in cell phone insurance, as a result.

Finally, it’s good to note that people who have a World Mastercard (the second-highest tier of Mastercard) may have access to a Mastercard concierge as well. This concierge appears to be functionally identical to the World Elite Concierge, but it’s not called “Elite” and is available on select World Mastercards.

The Visa Signature Concierge service is basically a glorified customer-service line that’s available to Visa Signature cardholders 24/7. What’s unique is that they’ll help you with certain types of special requests. They include booking dining, entertainment and recreation; coordinating travel; and delivering gifts.

The good news for folks who don’t have a Visa Signature credit card is most of that is pretty easy to do online without one.... read full answer

The American Express Concierge Service works as a virtual assistant, helping cardholders secure concert tickets, deliver flowers, make reservations, and much more. It is an exclusive benefit for the American Express Platinum card, the Centurion® Card from American Express, the Delta SkyMiles® Reserve American Express Card and the Hilton Honors American Express Card cardholders. You can contact the concierge service by phone at (800) 525-3355 or by sending an ... read full answeremail.

There are no service charges for using the Amex concierge, as it’s a complimentary benefit. Any purchases required to complete your request are charged to your credit card. Most cardholders report getting their requests completed within a couple of hours or days.

Here are some of the types of requests you can make:

• Restaurant reservations
• Concert, movies and events tickets
• Travel and tour bookings
• Gift shopping and delivery
• Help planning an event
• Research for special requests
• Help finding a doctor, lawyer, plumber, handyman, etc.

You’ll likely have more success with some types of requests than others. According to cardholders, if you make a travel booking request, you’ll generally just be referred to Amex Travel. On the other hand, cardholders have found great success when submitting requests for things like concert and event tickets. If given enough notice, the concierge can get tickets the second they go on sale. Even better, when the concierge secures tickets, you don’t have to pay any Ticketmaster service fees.

American Express also states the concierge can be used for personalized gift-shopping. You can provide some basic information about the person you need a gift for, and they’ll do the gifting for you. Requests you make through the concierge will never be shared with anyone, including any authorized users on your card, so you can rest assured no surprises will be ruined.

While there’s not much information regarding the parameters of what requests you can and can’t make, many cardholders said that it mostly depends on who your assigned concierge is from one request to the next. In general, the American Express concierge can be a valuable benefit for those who don’t want to spend time making reservations or gift-shopping.