What is the Mastercard concierge service?

The Mastercard concierge service is a free perk on certain World Elite Mastercard credit cards that provides on-demand personal assistance. Cardholders can ask for help with just about anything they can think of, from buying tickets right when they go on sale to making restaurant reservations.

Other popular uses of the Mastercard concierge include getting directions or medical referrals while abroad, arranging car rentals, seeking advice on gift purchases, and receiving help locating lost baggage. There’s really no limit to what you can ask for, though the concierge isn’t guaranteed to be able to help. Just note that while it’s free to call the Mastercard concierge, you will be responsible for any purchases you authorize the concierge to make.

Here’s how to contact Mastercard concierge:

• By phone: Call (888) 531-4227 or the number you see on the back of your card. 
• Online: Use Mastercard’s online request form by signing in with your name, your email, and the first 6 digits of your credit card number. 
• Through the app: Download the Mastercard Concierge app for Android or iOS and send your requests through there. The app also allows you to browse special offers and discounts with various merchants, as well as see a list of recommended activities in major cities.

If you already have a World Elite Mastercard, make sure to check your guide to benefits or call the credit card issuer for more information. 

Mastercard's concierge services include:

• Providing information about business, communal and professional services
• Ordering taxis or other transportation
• Buying tickets for performances and other events
• Recommending and making reservations at restaurants
• Assistance with the delivery of things like flowers or medicine
• Booking travel or accommodations
• Help with lost luggage, car rentals and other things while traveling

You can contact Mastercard's concierge at 1-415-212-7900 or through the Mastercard Concierge app for iOS and Android.

You can also log in to talk to the concierge after entering your name, your email and the last 6 digits of your card number here.