Mail: You can send inquiries via mail at the Milestone Credit Card correspondence address below: Genesis FS Card Services PO Box 4477 Beaverton, OR 97076-4477
Keep in mind that sending any inquiry via mail will take a few business days to reach its destination. In case of urgent matters, calling is the quickest way to reach Milestone Credit Card customer service. It's also worth checking out the Milestone Credit Card FAQ web page, in case your queries have already been addressed there.
Milestone® Mastercard® - Less Than Perfect Credit Considered
The Milestone Credit Card reconsideration line is a way for denied applicants to request a second review of their application and potentially get the denial overturned. In the case of Milestone Credit Card, the reconsideration line is the same as the general Genesis Financial Solutions customer service number.… read full answer
What to Do Before Asking for Milestone Credit Card Reconsideration
If you call to request reconsideration from the issuer, make sure you are prepared to make an argument for why you should be approved. You will typically only have a shot at overturning a denial if you can prove that your financial profile is better than it appeared on your initial application.
For example, if your credit score went up significantly or you got a raise since you applied, you could argue that you are now more creditworthy. Alternatively, if you were denied because of incomplete or incorrect information on the application, you could ask for reconsideration after fixing that error.
At the end of the day, you probably won’t be successful in overturning your denial, but there’s no harm in trying.
You can check your Milestone Credit Card application status by calling (866) 502-6439 and using the automated system, 24/7. Or, you can request to speak to a customer service representative from 6 a.m. to 6 p.m., Pacific Time, seven days a week. When prompted, provide your application reference number, which should have been included in the confirmation message or e-mail you received after you submitted the application. The Milestone Credit Card does not offer an option to check your application status online.… read full answer
You’ll only need to check your Milestone Credit Card application status if you don’t get a decision right when you apply. If that’s the case, there may be missing or inaccurate information on your application. If you haven’t received a decision by e-mail after a few days, call customer service for a status update.
You should receive your new Milestone Credit Card within 14 business days after you’re approved. The Milestone Credit Card does not allow for reconsideration if your application is denied. However, they may recommend offers for credit cards from partner banks based on your credit standing.
Here’s how to activate your Milestone Credit Card:
Online: To activate your card online, log in to your online account, click the “Activate Your Card” link and then follow the prompts. If you have not yet registered for an online account, you can do so from the login page. To register for an online account, you will have to provide your card number, birthdate and Social Security number (SSN).… read full answer
By phone: To activate your Milestone Credit Card by phone, call (800) 305-0330. Then, enter your Social Security Number and follow the prompts to get connected to a representative.
You should activate your Milestone Credit Card as soon as you receive it, which is typically within 14 business days from when you were approved. The card will not work until it’s activated.
If you have not received your card within 21 business days, call Milestone’s lost/stolen card department at (800) 314-6340. After 21 days, Milestone may close the account if the card is not activated and you have not reported it as lost or stolen.
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