That should be easy to confirm if you are enrolled in online account management, which you can do here: https://www.macys.com/creditservice/gateway . For the quickest response, you can reach Macy’s Card customer service at 1.800.289.6229 . If it’s an error on the issuer’s part, make sure to ask for a refund for any fees or interest charged as a result of your payment not going through. Hope this helps.
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