Chip Lupo, Credit Card Writer
@CLoop
To dispute a PenFed Power Cash Rewards Visa Signature® Card charge, log in to your PenFed Power Cash Rewards account online and search for the transaction to dispute, you must inform PenFed of the dispute in writing. You may call customer service about the dispute at 1 (800) 247-5626, though they are not obligated to investigate unless you give a written notice. The address to dispute a charge by mail is:
Pentagon Federal
Credit Union
P.O.Box 456
Alexandria, VA 22313-0456
PenFed Power Cash Rewards disputes are typically resolved within 90 days, though more complex issues may take a little longer.
How to Dispute a PenFed Power Cash Rewards Charge Online
- Log in to your online account.
- Go to the account with the charge in question, then click the arrow next to “More Account Info and Actions.”
- Select if the disputed charge relates to a card transaction or an ACH transaction.
- Follow the prompts to submit your dispute.
Before you dispute a charge through PenFed, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with PenFed.
Once you’ve initiated the dispute, PenFed will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your PenFed Power Cash Rewards card as you normally would while a dispute is ongoing.
PenFed will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.
PenFed Power Cash Rewards Visa Signature® Card
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