How can I freeze my Sears Credit Card?

To dispute a Sears Credit Card charge, log in to your Sears Credit Card account online and search for the transaction to dispute, or call Citibank customer service at 1 (800) 950-5114. Alternatively, the address to dispute a charge by mail is:

Citibank Customer Service
PO Box 6500
Sioux Falls, SD 57117

Sears Credit Card disputes are typically resolved within 30 days, though more complex issues may take a little longer.

How to Dispute a Sears Credit Card Charge Online

1. Log in to your online account.
2. Click the "Account Details" tab.
3. Search for the transaction in question.
4. Select the transaction for more details.
5. Click "Dispute Charge" to open an inquiry.
6. Check for a confirmation e-mail from Citibank verifying receipt of the inquiry.

Before you dispute a charge through Citibank, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Citibank.

Once you’ve initiated the dispute, Citibank will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Sears Credit Card as you normally would while a dispute is ongoing.

Citibank will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.

The easiest way you can reach the Sears Credit Card customer service is through chat from either your online account or the mobile app. You can also contact them by calling (800) 815-7701. Alternatively, you can reach the Sears Credit Card customer service via mail. The same methods apply to the … read full answerSears Store Card, too.

Here’s how to reach the Sears Credit Card customer service:

• Online: Log in to your online account and send a message to the Sears Credit Card customer service.
• Mobile app: You can also send a message to customer service by using the issuer’s mobile app.
• Phone: If you prefer to reach the Sears Credit Card customer service over the phone, call (800) 815-7701.
• Mail: Lastly, if you need to contact them by mail, the address is:
  Sears Private Label General Inquiries
  P.O. Box 6286
  Sioux Falls, SD 57117-6286

Reaching the Sears Credit Card customer service via mail will take the longest. Still, if you choose to do it, you should include your card number in your inquiry, for faster processing.

The Sears Credit Card payment address is:

Sears Consumer Payments

P.O. Box 9001055

Louisville, KY 40290-1055

You can also make an express payment. The address is:

Sears Consumer Express Payments

Attn: Consumer Payment Dept.

6716 Grade Lane

Building 9, Suite 910

Louisville, KY 40213.… read full answer

Paying your bills by mail is the slowest option available, so make sure to send your payment well before your due date to give it time to arrive.

The fastest way to pay your Sears Credit Card bill is online by selecting the “Pay Now” button on your account page. You could also call (800) 669-8488 or make your payment in person at any Sears location.

Ultimately, you can use the same payment options for the Sears Store Card.