John Miller, Credit Cards Moderator
@john_miller
If you lost your Shell Gas Card, call customer service at (800) 331-3703 and report it. You can also do that from your online account. The issuer will request some security information in order to verify your identity before sending a replacement.
How to Report a Lost Shell Gas Card Over the Phone
- Call the issuer’s customer service at (800) 331-3703.
- Inform the customer service representative that you’ve lost your credit card.
- Provide any requested information, such as your date of birth or the last four digits of your SSN.
- Ask the customer service representative to cancel your old credit card and send a replacement.
You should receive a replacement card within a week. When you receive your replacement card, you’ll have to activate it before you can start using it. Also, if there are any recurring charges linked to the old Shell Gas Card, make sure to update those accounts with your new card information.
Finally, it’s important to note that your Shell Gas Card is covered by $0 fraud liability, which means that you will not be held responsible for unauthorized purchases made with your card while it’s lost. You should still give the issuer immediate notice of any unfamiliar charges on your account, though.
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