What is a credit balance refund on the Southwest Performance Business Card? This question is about the Southwest® Rapid Rewards® Performance Business Credit Card

What is a credit balance refund on the Southwest Performance Business Card?

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This question is about the Southwest® Rapid Rewards® Performance Business Credit Card

Chip Lupo, Credit Card Writer

@CLoop • 02/13/23 This answer was first published on 02/13/23. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

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A credit balance refund on the Southwest® Rapid Rewards® Performance Business Credit Card is a reimbursement for paying more than the total balance owed on the credit card. For example, a cardholder who has a balance of $200, but pays $400, can get a credit balance refund of the $200 that they overpaid.

Cardholders can request a Southwest Performance Business Card credit balance refund: by phone 1-800-432-3117, online or by sending a written request to:
Chase Card Services
P.O. Box 15298
Wilmington, DE 19850

They can get their refund in the form of a check or an ACH refund credit to the bank account from which the payment was originally taken. Online credit balance refund requests can only be made by sending a secure message once you’re logged in to your account. Legally, a credit card issuer is obligated to issue a credit balance refund within seven business days of your request for one.

Please note that you are not required to request a credit balance refund if you overpay your Southwest Performance Business Card. If you have a negative balance on your account, meaning you’ve paid more than you owe, future purchases will be credited until the balance is back to zero. If you maintain a negative credit balance for six months, Chase is required to offer you a refund.

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How can I log in to my Southwest Performance Business Card account online?

You can log in to your Southwest® Rapid Rewards® Performance Business Credit Card account by going to the login page on the Chase website or mobile app and entering your username and password in the appropriate fields. Then, click the “Sign in” to access your online account.

How to Register for Online Access on your Southwest Performance Business Card Account

Register your Southwest Performance Business Card for online account access. Click “Not enrolled? Sign up now” and enter your account type, card or application number,...

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What is a Chase credit balance refund?

A Chase credit balance refund is a reimbursement for paying more than the total balance owed on a Chase credit card. For example, a cardholder who has a balance of $500 but pays $600 can get a credit balance refund for the $100 that they overpaid.

Here is how you can request a Chase credit balance refund:

by phone at (800) 945-2000
by sending a written request to:

National Bank...

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What is a credit balance refund?

A credit balance refund is a reimbursement you get after winding up with a negative balance on your credit card, which might occur if you pay more than the total balance or if you get a refund for a returned purchase. Credit card companies are required by law to issue a refund within 7 business days at the cardholder’s request.

Key Things to Know About Credit Balance Refunds

Depending on your credit...

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