Chip Lupo, Credit Card Writer
A credit balance refund on the Southwest® Rapid Rewards® Performance Business Credit Card is a reimbursement for paying more than the total balance owed on the credit card. For example, a cardholder who has a balance of $200, but pays $400, can get a credit balance refund of the $200 that they overpaid.
Cardholders can request a Southwest Performance Business Card credit balance refund: by phone 1-800-432-3117, online or by sending a written request to:
Chase Card Services
P.O. Box 15298
Wilmington, DE 19850
They can get their refund in the form of a check or an ACH refund credit to the bank account from which the payment was originally taken. Online credit balance refund requests can only be made by sending a secure message once you’re logged in to your account. Legally, a credit card issuer is obligated to issue a credit balance refund within seven business days of your request for one.
Please note that you are not required to request a credit balance refund if you overpay your Southwest Performance Business Card. If you have a negative balance on your account, meaning you’ve paid more than you owe, future purchases will be credited until the balance is back to zero. If you maintain a negative credit balance for six months, Chase is required to offer you a refund.
Southwest® Rapid Rewards® Performance Business Credit Card
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