How can I freeze my U.S. Bank Altitude Connect Card?

To dispute a U.S. Bank Altitude® Connect Visa Signature® Card charge, log in to your U.S. Bank Altitude Connect account online and search for the transaction to dispute, or call U.S. Bank customer service at 1 (800) 285-8585. Alternatively, the address to dispute a charge by mail is:

Cardmember Service
PO Box 6352
Fargo, ND 58125-6352

U.S. Bank Altitude Connect disputes are typically resolved within 60 days, though more complex issues may take a little longer.... read full answer

How to Dispute a U.S. Bank Altitude Connect Charge Online

1. Log in to your online account.
2. Click the "Transactions" tab.
3. Search for the transaction in question.
4. Select the transaction for more details.
5. Click "Dispute this transaction" to open an inquiry.
6. Check for a confirmation e-mail from U.S. Bank verifying receipt of the inquiry.

Before you dispute a charge through U.S. Bank, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with U.S. Bank.

Once you’ve initiated the dispute, U.S. Bank will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your U.S. Bank Altitude Connect card as you normally would while a dispute is ongoing.

U.S. Bank will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.

To get a U.S. Bank Altitude Connect PIN, call the number on the back of the U.S. Bank Altitude Connect card and ask customer service for a PIN.

Best Way to Get a U.S. Bank Altitude Connect Credit Card PIN

1. Call U.S. Bank customer service at 1-800-285-8585 or call the number on the back of your U.S. Bank Altitude Connect credit card.
... read full answer
2. Inform the representative that you want a credit card PIN.
3. Receive the PIN in the mail, over text, or by email. It’s unlikely that U.S. Bank Altitude Connect customer service will be able to provide a PIN over the phone.

If your credit card had a PIN in the past, but you’ve forgotten or misplaced it, U.S. Bank may tell you to look for the PIN before they generate a new one. It may be listed in credit card-related mailings or your online account. And if you need a PIN for a cash advance, it’s important to note that cash advances have high fees and interest rates, so you’ll generally want to avoid them whenever possible.

Finally, keep in mind that even though the U.S. Bank Altitude Connect credit card has PIN capabilities, it’s still a signature-preferred credit card. This means it may not work at unattended kiosks abroad, like in a train station or parking garage, but you should have little trouble elsewhere.

To verify a U.S. Bank Altitude® Connect Visa Signature® Card, call U.S. Bank at 1-800-285-8585 or visit the online card verification page. Once a cardholder verifies their U.S. Bank Altitude Connect card, they will be able to start using it for purchases.

Verifying a U.S. Bank credit card is the same thing as activating it. Different issuers use the words “verification” and “activation” interchangeably.... read full answer

How to Verify a U.S. Bank Altitude Connect Card

• By phone: Call 1-800-285-8585 and enter your Social Security number and your new card number when prompted.
• Online: Go to the U.S. Bank online card verification page. Enter your account number, code on the back of the card, expiration date, last 4 digits of your Social Security number and ZIP code, then submit the verification.

If you have any trouble verifying your U.S. Bank Altitude Connect, you can always call customer service at 1-800-872-2657 for assistance. It’s best to verify your card as soon as possible after receiving it.