To freeze a U.S. Bank Altitude Connect Card, log in to your online account or the U.S. Bank mobile app and navigate to “Lock or Unlock Card.” You can also call U.S. Bank customer service at 1 (800) 285-8585 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your U.S. Bank Altitude Connect Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you’re trying to control your spending. For lost cards, it’s also important to note that you’ll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a U.S. Bank Altitude Connect Card Online
Log in to your U.S. Bank online account or mobile app.
Pick the U.S. Bank Altitude Connect Card and select Manage Account.
Click Account Security, then click Lock or Unlock Card.
Change the settings so that your card is in the locked position.
Locking your U.S. Bank Altitude Connect Card will stop new purchases and transactions on your card and any authorized user cards. But it will continue to allow pending or recurring transactions, credits, refunds, and fees. To start using your credit card at full capacity again, just navigate back to the Lock or Unlock Card page and unlock the U.S. Bank Altitude Connect Card.
Click "Dispute this transaction" to open an inquiry.
Check for a confirmation e-mail from U.S. Bank verifying receipt of the inquiry.
Before you dispute a charge through U.S. Bank, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with U.S. Bank.
Once you’ve initiated the dispute, U.S. Bank will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your U.S. Bank Altitude Connect card as you normally would while a dispute is ongoing.
U.S. Bank will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.
Inform the representative that you want a credit card PIN.
Receive the PIN in the mail, over text, or by email. It’s unlikely that U.S. Bank Altitude Connect customer service will be able to provide a PIN over the phone.
If your credit card had a PIN in the past, but you’ve forgotten or misplaced it, U.S. Bank may tell you to look for the PIN before they generate a new one. It may be listed in credit card-related mailings or your online account. And if you need a PIN for a cash advance, it’s important to note that cash advances have high fees and interest rates, so you’ll generally want to avoid them whenever possible.
Finally, keep in mind that even though the U.S. Bank Altitude Connect credit card has PIN capabilities, it’s still a signature-preferred credit card. This means it may not work at unattended kiosks abroad, like in a train station or parking garage, but you should have little trouble elsewhere.
Verifying a U.S. Bank credit card is the same thing as activating it. Different issuers use the words “verification” and “activation” interchangeably.… read full answer
How to Verify a U.S. Bank Altitude Connect Card
By phone: Call 1-800-285-8585 and enter your Social Security number and your new card number when prompted.
Online: Go to the U.S. Bank online card verification page. Enter your account number, code on the back of the card, expiration date, last 4 digits of your Social Security number and ZIP code, then submit the verification.
If you have any trouble verifying your U.S. Bank Altitude Connect, you can always call customer service at 1-800-872-2657 for assistance. It’s best to verify your card as soon as possible after receiving it.
WalletHub Answers is a free service that helps consumers access financial information. Information on WalletHub Answers is provided “as is” and should not be considered financial, legal or investment advice. WalletHub is not a financial advisor, law firm, “lawyer referral service,” or a substitute for a financial advisor, attorney, or law firm. You may want to hire a professional before making any decision. WalletHub does not endorse any particular contributors and cannot guarantee the quality or reliability of any information posted. The helpfulness of a financial advisor's answer is not indicative of future advisor performance.
WalletHub members have a wealth of knowledge to share, and we encourage everyone to do so while respecting our content guidelines. This question was posted by WalletHub.
Please keep in mind that editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. In addition, it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Ad Disclosure: Certain offers that appear on this site originate from paying advertisers, and this will be noted on an offer’s details page using the designation "Sponsored", where applicable. Advertising may impact how and where products appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.