Chip Lupo, Credit Card Writer
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To get a U.S. Bank Altitude Connect replaced, log in to your online account, use the U.S. Bank mobile app, or call customer service at 1 (800) 285-8585. There is no fee to get a U.S. Bank Altitude Connect replacement card, which should arrive within 7-10 business days.
How to Get a U.S. Bank Altitude Connect Replaced Online
- Log in to your U.S. Bank Altitude Connect online account.
- Click the "Customer Service" tab.
- Select the "Self Service" menu.
- Click the link to "Order a new card".
Other Ways to Get a U.S. Bank Altitude Connect Replaced
- Mobile app: Log in and tap the "Customer Service" tab. Select the "Self Service" menu. Click the link to "Order a new card".
- Phone: Call customer service at 1 (800) 285-8585. Be prepared to provide any personal information requested to verify your identity. Follow the prompts to submit your request.
You can request a U.S. Bank Altitude Connect replacement if the current card is stolen, lost or damaged. You don’t have to request a replacement if your current card is about to expire, though. U.S. Bank will automatically send a new card before the current one expires. Contact customer service if you have not received a replacement card by the expiration date.
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