Where can I check my U.S. Bank Platinum balance?

To dispute a U.S. Bank Visa® Platinum Card charge, log in to your U.S. Bank Platinum account online and search for the transaction to dispute, or call U.S. Bank customer service at 1 (800) 285-8585. Alternatively, the address to dispute a charge by mail is:

Cardmember Service
PO Box 6352
Fargo, ND 58125-6352.… read full answer

U.S. Bank Platinum disputes are typically resolved within 60 days, though more complex issues may take a little longer.

How to Dispute a U.S. Bank Platinum Charge Online

1. Log in to your online account.
2. Click the "Transactions" tab.
3. Search for the transaction in question.
4. Select the transaction for more details.
5. Click "Dispute this transaction" to open an inquiry.
6. Check for a confirmation e-mail from U.S. Bank verifying receipt of the inquiry.

Before you dispute a charge through U.S. Bank, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with U.S. Bank.

Once you’ve initiated the dispute, U.S. Bank will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your U.S. Bank Platinum as you normally would while a dispute is ongoing.

U.S. Bank will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.

The U.S. Bank Visa® Platinum Card payment address is:

Cardmember Service
PO Box 790408
St. Louis, MO 63179-0408

When paying U.S. Bank Platinum bills by mail, be sure to submit either a check or money order for the payment amount. U.S. Bank does not accept cash.

Tips For Mailing U.S. Bank Platinum Payments… read full answer

• Include your credit card number on your payment to avoid any processing delays.
• Allow enough time for U.S. Bank to receive your payment on or before the due date, or it will be considered late.
• Send your payment via overnight mail, if necessary. The U.S. Bank overnight payment address is:

Attn: Cardmember Service ATTN: 790408
824 N. 11th St.
St. Louis, MO 63101-1016

Credit card payments by mail take the longest to process of all the available payment methods. Alternatively, you can submit a payment from your online account, through the U.S. Bank mobile app, or by calling customer service at 1 (800) 285-8585. U.S. Bank also allows in-person payments at local U.S. Bank branches.

Cardholders can set up U.S. Bank Visa® Platinum Card automatic payments through their online account or the U.S. Bank mobile app. Calling customer service at 1 (800) 872-2657 also is an option. Once you’re enrolled, U.S. Bank will withdraw the payment amount from your linked bank account on the scheduled date.… read full answer

How to Set Up U.S. Bank Platinum Automatic Payments:

• Log in to your online account via the U.S. Bank website or mobile app.
• Find the “Bill Pay” on the account home page and then select “Set Up Recurring Payments.”
• Enter your bank account routing number and account number. This is the account from which U.S. Bank will deduct your payment each month.
• Select your payment amount. Choose from the minimum amount due, the current balance, the statement balance, or a customized amount that is more than the minimum payment.

You should always make sure your bank account has enough funds for the payment a few days before the due date, to be safe. And once you’re in enrolled in automatic payments, don’t forget to review your recent transactions regularly.