To check your U.S. Bank Platinum balance, log in to your U.S. Bank account online or call credit card customer service at 1-800-285-8585. It’s also possible to check your U.S. Bank Platinum balance through the U.S. Bank app or by texting BAL to 872265.
How to Check Your U.S. Bank Platinum Balance
Online: Log in to your U.S. Bank account to see your U.S. Bank Platinum card’s balance.
By Phone: Call 1-800-285-8585 and follow the prompts to have the automated system read your current balance.
By App: Log in to the U.S. Bank app. Your credit card balance will be shown on the home screen.
By Text Message: Text “BAL” to 872265. If you haven’t already, you’ll need to log in to the U.S. Bank website and enroll in text banking for this to work.
It’s a good idea to keep an eye on your U.S. Bank Platinum balance. If your balance seems higher than it should be, take a moment to look over your recent transactions for anything out of the ordinary.
To dispute a U.S. Bank Visa® Platinum Card charge, log in to your U.S. Bank Platinum account online and search for the transaction to dispute, or call U.S. Bank customer service at 1 (800) 285-8585. Alternatively, the address to dispute a charge by mail is:
Cardmember Service PO Box 6352 Fargo, ND 58125-6352.
U.S. Bank Platinum disputes are typically resolved within 60 days, though more complex issues may take a little longer.… read full answer
Click "Dispute this transaction" to open an inquiry.
Check for a confirmation e-mail from U.S. Bank verifying receipt of the inquiry.
Before you dispute a charge through U.S. Bank, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with U.S. Bank.
Once you’ve initiated the dispute, U.S. Bank will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your U.S. Bank Platinum as you normally would while a dispute is ongoing.
U.S. Bank will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.
Cardholders can set up U.S. Bank Visa® Platinum Card automatic payments through their online account or the U.S. Bank mobile app. Calling customer service at 1 (800) 872-2657 also is an option. Once you’re enrolled, U.S. Bank will withdraw the payment amount from your linked bank account on the scheduled date.
Enter your bank account routing number and account number. This is the account from which U.S. Bank will deduct your payment each month.
Select your payment amount. Choose from the minimum amount due, the current balance, the statement balance, or a customized amount that is more than the minimum payment.
You should always make sure your bank account has enough funds for the payment a few days before the due date, to be safe. And once you’re in enrolled in automatic payments, don’t forget to review your recent transactions regularly.
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