To freeze a Wells Fargo Active Cash Card, log in to your online account or the Wells Fargo mobile app and navigate to “Wells Fargo Control Tower.” You can also call Wells Fargo customer service at 1 (800) 869-3557 and ask them to freeze your card, though it is much easier to lock and unlock a credit card on the app.
Freezing your Wells Fargo Active Cash Card will temporarily prevent most purchases from being made with your card number, which can be convenient if you lost your credit card or if you’re trying to control your spending. For lost cards, it’s also important to note that you’ll never be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Wells Fargo Active Cash Card Online
Log in to your Wells Fargo online account or mobile app.
Pick the Wells Fargo Active Cash Card and select Accounts.
Click Turn Card On or Off, under Manage Cards.
Change the settings so that your card is in the off position.
Locking your Wells Fargo Active Cash Card will stop new card purchases (including authorized user cards), cash advances, and balance transfers. But it will continue to allow recurring transactions, refunds, reversals, and credit adjustments. To start using your credit card at full capacity again, just navigate back to the Wells Fargo Control Tower page and turn on the Wells Fargo Active Cash Card.
To dispute a Wells Fargo Active Cash® Card charge, log in to your Wells Fargo Active Cash account online and search for the transaction to dispute, or call Wells Fargo customer service at 1 (800) 390-0533. Alternatively, the address to dispute a charge by mail is:
Wells Fargo Card Services PO Box 51193… read full answer Los Angeles, CA 90051-5493
Wells Fargo Active Cash disputes are typically resolved within 10 business days, though more complex issues may take a little longer.
How to Dispute a Wells Fargo Active Cash Charge Online
Check for a confirmation e-mail from Wells Fargo verifying receipt of the inquiry.
Before you dispute a charge through Wells Fargo, you should first contact the merchant associated with the charge on your card. Merchants have easier access to your purchase information and should be better able to quickly remedy the issue. If for some reason, the merchant is unable or unwilling to work with you on a disputed charge, you can then file a dispute with Wells Fargo.
Once you’ve initiated the dispute, Wells Fargo will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Wells Fargo Active Cash card as you normally would while a dispute is ongoing.
Wells Fargo will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.
To do a balance transfer with the Wells Fargo Active Cash card, new applicants can just complete the balance transfer portion of the Wells Fargo Active Cash application. Existing cardholders can request a balance transfer online or by calling customer service at (800) 642-4720.
Wells Fargo Active Cash balance transfers usually take 10 business days to process. In the meantime, continue to make payments on your original debt to avoid any late fees and possible damage to your credit score.… read full answer
How to Do a Balance Transfer with Wells Fargo Active Cash (New Applicants)
Open the Wells Fargo Active Cash
Enter the account number for your existing balance.
Enter the amount you want to transfer.
Include standard application info such as your name, Social Security number, and annual income.
Submit the application.
How to Do a Balance Transfer with Wells Fargo Active Cash (Existing Cardholders)
Select “Request Balance Transfer” from the Account Management
Choose your preferred offer.
Enter the account number(s) and the amount(s) you’d like to transfer.
Verify your information is correct and submit the application.
Key Things to Know About a Wells Fargo Active Cash Balance Transfer
The Wells Fargo Active Cash card accepts balance transfers from other credit cards. The Wells Fargo Active Cash card does not allow balance transfers from other Wells Fargo credit accounts.
If you’re transferring a balance to a credit card with an introductory APR on balance transfers, try to pay off the balance before the introductory rate expires. Any balance remaining after that will accumulate interest daily at the card’s regular APR. Using a balance transfer calculator can be a big help.
Finally, there is a fee of 3% intro for 120 days, then up to 5% (min $5) on Wells Fargo Active Cash balance transfers. Make sure to take this into account, too.
Mobile App: Log in to the Wells Fargo mobile app and tap your card from your list of accounts to activate it.
If you have any trouble verifying your Wells Fargo Active Cash, you can always call customer service at 1-800-869-3557 for assistance. It’s best to verify your card as soon as possible after receiving it.
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