If Wells Fargo closed your credit card account, the most likely reason is that you are very delinquent on payments. When credit card debt becomes 180 days delinquent, meaning you’re at least 6 months behind on payments, credit card companies will typically close the account. They will sell the debt to a debt collection agency or try to collect through internal departments or a lawsuit.
If you know you’re not delinquent on your account, there are a few other possible reasons why Wells Fargo might have closed your credit card account. The first is that someone with access to your personal information pretended to be you and requested for your account to be closed. If this is the case, you’ll want to read up on identity theft and take measures to protect yourself. Another possible reason is that your credit situation changed drastically. If you declared bankruptcy, for example, Wells Fargo would almost certainly have canceled your credit card in response.
Lastly, Wells Fargo might have closed your credit card account because of inactivity. However, the bank always notifies customers ahead of time that their account is in danger of being closed from inactivity and gives them a chance to use the account to keep it open. It’s possible that you might have missed this notification, which might happen if you haven’t used your card for purchases or payments in at least six months.
Overall, the quickest way to find out the reason behind the closure is to call Wells Fargo customer service at 1-800-642-4720.