The Wells Fargo credit card dispute process allows you to report any discrepancies or errors on your credit card. You can dispute billing errors, inaccurate or unauthorized charges, or fraud. You can initiate a dispute by logging in to Wells Fargo Online and selecting "Account Services". Then, select the "More" menu and choose "Dispute a Transaction". You can also call (800) 390-0533 to initiate the process.
Here’s how to dispute a Wells Fargo credit card charge:
Online: Sign in to Wells Fargo Online and click the “Account Services” tab. Then access the “More” menu and select “Dispute a Transaction”.
By phone: Simply call Wells Fargo customer service at (800) 390-0533.
By mail: The address to dispute a charge is:
Wells Fargo Card Services
PO Box 51193
Los Angeles, CA 90051-5493
You should contact Wells Fargo within 60 days from the time you discover an error on your statement. Contact Wells Fargo immediately if you suspect fraudulent activity on your card. Your Wells Fargo credit card comes with offers Zero Liability protection, so you will not be held responsible for any unauthorized or fraudulent charges.
Before disputing a transaction through Wells Fargo, contact the merchant directly to dispute the charge. Merchants have easier access to your purchase information and may be able to resolve your issue quicklier. If the merchant will not work with you, you can file a claim with Wells Fargo.
Provide as much information as you can pertaining to your dispute. Make sure you have any documentation such as a receipt or invoice to substantiate your dispute. Wells Fargo may request copies of supporting documents before they investigate.
In most cases, you should expect a Wells Fargo credit card dispute to be resolved within a couple of weeks from the time you initiate the process. During that time, any questionable charges will typically be removed and you won’t be liable for them while Wells Fargo investigates your dispute. If the disputed charge is deemed valid, you would have to pay that amount, including any applicable fees and interest that accrued during the dispute, starting from the purchase date.
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