How does the Wells Fargo credit card dispute process work?

You can initiate a Wells Fargo credit card dispute to report any discrepancies or errors on your credit card. You can dispute billing errors, inaccurate or unauthorized charges, or fraud.

You should contact Wells Fargo within 60 days from the time you discover an error on your statement. Contact Wells Fargo immediately if you suspect fraudulent activity on your card. Your Wells Fargo credit card comes with offers Zero Liability protection, so you will not be held responsible for any unauthorized or fraudulent charges.

If you have an unauthorized transaction on your credit card bill, contact the merchant directly to dispute the charge. If the merchant will not work with you, then contact Wells Fargo customer service to initiate the dispute.

To initiate a Wells Fargo dispute, log into Wells Fargo Online and click Account Services. Under the More menu, select Dispute a Transaction. You can also call 1 (800) 390-0533 to initiate the process.

Provide as much information as you can pertaining to your dispute. Make sure you have any documentation such as a receipt or invoice to substantiate your dispute. Wells Fargo may request copies of supporting documents before they investigate.

In most cases, you should expect a Wells Fargo credit card dispute to be resolved within a couple of weeks from the time you initiate the process. During that time, any questionable charges will typically be removed and you won’t be liable for them while Wells Fargo investigates your dispute.