File a complaint with the Better Business Bureau (BBB). Use the Bureau’s online claim submission process to file your claim. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from AAA or if they fail to respond.
Submit a formal complain to your state’s insurance regulator. Click here to find the database of the state insurance departments. Select your state and complete the online consumer complaint form.
Write a review on WalletHub. AAA customers can voice their opinion by going to AAA’s profile on WalletHub and clicking “Write a Review.” At the very least, this will help other consumers thinking about doing business with the company.
Complain on social media. Use whatever social media platforms you have to your advantage. This can help build awareness for your issue, including from AAA. If you have the ability to contact the company directly via social media, that’s a good idea too.
What You Need to File a Complaint About AAA with Regulators
Your name, address, and phone number
The name of any specific agent
Your policy number and AAA membership number
Any relevant claim number
The details of your complaint/concern
So, if you're disappointed with any element of AAA’s service, you can rest easy knowing that you have several options for filing a complaint.
To cancel AAA insurance, the policyholder must contact their agent directly or call customer service at 1-877-387-8378. The cancellation can be arranged for a future date or set to take effect immediately. You will need your name, policy number, and the date you want your policy to end.
Cancel in person by taking your name, policy number, and the date you want your policy to end to your local AAA agent.
You cannot cancel a AAA policy online.
If you’ve already paid your premium for the policy period in full, AAA will refund the unused portion. AAA may charge some customers a cancellation fee, though the company does not disclose specific details. Read the fine print of your policy or contact your local agent to find out if you’ll be charged the fee.
It’s important to remember that you don’t need to cancel your policy just because you’re going through some life changes. For example, you should have AAA update your mailing address or vehicle information if you’re moving or buying a new car.
If you’re canceling your current policy in order to switch to another company, be sure to activate your new policy before canceling the old one. This prevents a lapse in coverage, which would lead to higher premiums in the future.
AAA is so cheap because the company offers a wide variety of discounts that almost anyone can get. A minimum coverage policy from AAA costs an average of $66 per month, and AAA premiums can be made even cheaper by taking advantage of discounts such as paid-in-full discount and safety inspection discount. Plus, AAA rewards customer loyalty with discounts for insuring more than one car and bundling multiple policies, such as home and auto.… read full answer
Note: Premiums are representative of a 45-year-old good driver in CA; individual premiums will vary.
AAA is especially cheap for safe drivers in particular. That’s because AAA has special savings opportunities for drivers in this category, such as discounts for driving responsibly while using the AAADrive telematics program.
Your final premium is based on a variety of factors, though, such as your driving record, insurance history, and more. Every insurance company determines their rates differently, so even though AAA is among the cheapest car insurance companies, the only way to confirm you’ve found the lowest price is to compare quotes from multiple companies.
The best way to make the negotiation process move smoothly is to document your property damage and medical expenses as much as possible. The more evidence you have, the better your chances are of having your claim settled. Generally, bodily injury claims are more complicated to settle than property damage claims.
You should also remember that insurance companies don’t always operate with your best interests in mind. So, don’t feel obligated to accept the first settlement offer that they make, especially if you know that you’re entitled to more.
If negotiations are unsuccessful, you can consider hiring an attorney to help you through the process. But if you think the insurer is acting in bad faith, then you should report them to your state’s regulator.
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