To file a complaint with AAA, call customer service, post about the company on social media, file a complaint on the company’s website, or mail a written complaint. Customers can also file a complaint about AAA with the Better Business Bureau or their state’s insurance regulator.
How to File a Complaint With AAA
Call AAA. Customers can call AAA at 1 (877) 387-8378 to speak with a customer service representative and report the details of their complaint.
File your complaint online. Customers can file a complaint with AAA through the company’s website. You’ll need to enter your ZIP code to find the complaint form for your region.
Write AAA a letter. Customers can mail a written complaint to AAA at 1000 AAA Drive / Box 61 / Heathrow, FL 32746-5080.
Tweet. If you can’t get the company’s attention elsewhere, you can tweet @AAACares, the company’s official customer service Twitter account.
What You Need to File a Complaint With AAA
Your name, address, and phone number
The name of any specific agent
Your policy number and AAA membership number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against AAA
Customers can file a complaint against AAA with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints to the company within two days, and customers will be notified of any response from AAA or if they fail to respond.
Lastly, you can write a review of AAA on WalletHub. So, if you're disappointed with any element of AAA’s service, you can rest easy knowing that you have several options for filing a complaint.
To cancel AAA insurance, the policyholder must contact their agent directly or call customer service at 1-877-387-8378. The cancellation can be arranged for a future date or set to take effect immediately. You will need your name, policy number, and the date you want your policy to end.
Cancel in person by taking your name, policy number, and the date you want your policy to end to your local AAA agent.
You cannot cancel a AAA policy online.
If you’ve already paid your premium for the policy period in full, AAA will refund the unused portion. AAA may charge some customers a cancellation fee, though the company does not disclose specific details. Read the fine print of your policy or contact your local agent to find out if you’ll be charged the fee.
It’s important to remember that you don’t need to cancel your policy just because you’re going through some life changes. For example, you should have AAA update your mailing address or vehicle information if you’re moving or buying a new car.
If you’re canceling your current policy in order to switch to another company, be sure to activate your new policy before canceling the old one. This prevents a lapse in coverage, which would lead to higher premiums in the future.
AAA Auto Insurance is cheap because the company offers a wide variety of discounts that almost anyone can get, including autopay and paperless discounts. AAA Auto Insurance ranked 14th overall in WalletHub's cheap car insurance study of more than 40 major insurers. However, AAA only offers coverage to AAA members, partly because it offers discounts for safety inspections and certain safety features, paying in full upfront, and more. Plus, AAA Auto Insurance rewards customer loyalty with discounts for insuring more than one car or bundling multiple policies, such as home and auto.… read full answer
AAA Auto Insurance is especially cheap for responsible drivers in particular. That’s because AAA Auto Insurance has special savings opportunities for drivers in this category, such as discounts for defensive drivers, good students, and people who have been continuously insured. But even though AAA Auto Insurance is among the cheapest car insurance companies, the only way to confirm you’ve found the lowest price is to compare quotes from multiple companies. Your final premium is based on a variety of factors, like your driving record, insurance history, the type of car you drive, and more, and all insurance companies can’t offer the same rate.
To get a personalized quote from AAA Auto Insurance, you can speak to a representative by calling 1 (866) 222-4968.
The best way to make the negotiation process move smoothly is to document your property damage and medical expenses as much as possible. The more evidence you have, the better your chances are of having your claim settled. Generally, bodily injury claims are more complicated to settle than property damage claims.
You should also remember that insurance companies don’t always operate with your best interests in mind. So, don’t feel obligated to accept the first settlement offer that they make, especially if you know that you’re entitled to more.
If negotiations are unsuccessful, you can consider hiring an attorney to help you through the process. But if you think the insurer is acting in bad faith, then you should report them to your state’s regulator.
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