MetLife is better for car insurance than AAA, according to WalletHub’s 2020 reviews of both insurers. MetLife scored 4 out of 5 stars and ranked 13th out of 46 companies, while AAA scored 3 out of 5 stars and ranked 14th. MetLife impressed with its competitive rates, nationwide availability, and coverage for both legal defense and major auto parts replacement. However, it does have average customer service ratings, few discounts, a vague website, and complaints about claims and billings processes. AAA’s benefits also include competitive rates and nationwide availability, in addition to solid discounts. But AAA only provides coverage to members, offers average claims support, and receives complaints about its roadside assistance and customer service.
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