To file a complaint with Auto-Owners, call customer service at 1-517-323-1200, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Auto-Owners with the Better Business Bureau or their state’s insurance regulator.
How to File a Complaint With Auto-Owners
Call Auto-Owners. Customers can call Auto-Owners at 1-517-323-1200 to speak with a customer service representative and report the details of their complaint.
Write Auto-Owners a letter. Customers can mail a written complaint to Auto-Owners at Auto Owners Corporate Office / 6101 Anacapri Blvd. / Lansing, MI 48917. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
Tweet. If you can’t get the company’s attention elsewhere, you can tweet @AutoOwnersIns, the company’s official customer service Twitter.
What You Need to File a Complaint With Auto-Owners
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against Auto-Owners
Customers can file a complaint against Auto-Owners with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Auto-Owners or if they fail to respond.
Lastly, you can write a review of Auto-Owners on WalletHub. So, if you're disappointed with any element of Auto-Owners’ service, you can rest easy knowing that you have several options for filing a complaint.
Yes, Auto Owners prorates refunds for cancelling mid-policy, with no cancellation fees assessed. Customers who have already paid for their auto policy premium upfront and in full are usually eligible for a refund for any unused days left in the policy period.
Yes, Auto-Owners offers gap insurance as an optional policy add-on. Auto-Owners gap insurance pays the difference between a totaled car’s actual cash value and the policyholder’s loan or lease balance, though it’s worth noting that Auto-Owners gap coverage does not pay the policyholder’s deductible.
The cost of Auto-Owners gap insurance depends on factors like your state and your vehicle’s value. Regardless, purchasing gap insurance from an insurance company is usually a better investment than purchasing this coverage from a dealership, where the cost is often rolled into your loan and charged interest. Plus, you can cancel Auto-Owners gap insurance once your car is worth more than your loan or lease balance.… read full answer
For more information, check out WalletHub’s complete guide to gap insurance.
The best way to make the negotiation process move smoothly is to document your property damage and medical expenses as much as possible. The more evidence you have, the better your chances are of having your claim settled. Generally, bodily injury claims are more complicated to settle than property damage claims.
You should also remember that insurance companies don’t always operate with your best interests in mind. So, don’t feel obligated to accept the first settlement offer that they make, especially if you know that you’re entitled to more.
If negotiations are unsuccessful, you can consider hiring an attorney to help you through the process. But if you think the insurer is acting in bad faith, then you should report them to your state’s regulator.
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