To cancel American Family insurance, the policyholder must contact their agent directly or call customer service at 1-800-692-6326. The cancellation can be arranged for a future date or set to take effect immediately. You will need your name, policy number, and the date you want your policy to end.
- Cancel by phone by calling 1-800-692-6326.
- Cancel by mail by writing a letter that includes your name, policy number, and the date you want your policy to end. Sign, date, and mail your letter to: American Family Insurance / 6000 American Parkway / Madison, WI 53783.
- You cannot cancel an American Family policy online.
If you’ve already paid your premium for the policy period in full, American Family will refund the unused portion. American Family does not impose a cancellation fee or penalty for early termination.
It’s important to remember that you don’t need to cancel your policy just because you’re going through some life changes. For example, you should have American Family update your mailing address or vehicle information if you’re moving or buying a new car.
If you’re canceling your current policy in order to switch to another company, be sure to activate your new policy before canceling the old one. This prevents a lapse in coverage, which would lead to higher premiums in the future.
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