You can contact Certainly car insurance through their online chat, using a contact form, or by email. Certainly does not disclose any phone numbers, but they do state that they respond to messages and emails within one business day.
Certainly Auto Insurance Contact Information
Chat with a representative, available Mon-Fri, 9am-5:30pm EST
You can get your proof of insurance card from Certainly by accessing your online account and going to the section titled "Policy documents". Alternatively, you can request a proof of insurance card by contacting Certainly's customer service team either through the online chat system available on their website (Monday-Friday 9am-5:30pm EST) or by emailing them at [email protected]… read full answer
Yes, you can switch car insurance at any time. It’s usually easiest to switch car insurance companies at the time of your policy renewal, but if you do choose to switch mid-policy, your current insurer will typically refund you for any unused premiums minus any cancellation fees.
When switching insurers, it’s important to avoid any gaps in coverage. In other words, you should make sure that your new policy starts before you … read full answercancel your old one.
Yes, you should call your insurance company after a minor accident. You should contact your insurer anytime you’re in an accident involving another driver, but it’s even more important to call promptly if the accident resulted in property damage or injuries. The only time it might be worth skipping a call to your car insurance company is if you damaged only your own car, there are no injuries, and property damage is minimal.… read full answer
There are two big reasons you should always call your car insurance company if you get into an accident involving another driver, even a minor accident:
1. You might want to file a claim
Even if the accident seems minor at the scene, you might decide later that you want or need to file a claim. Accident-related injuries like whiplash can have delayed symptoms that don’t show up right away, for example. Or, maybe a dent or scratch doesn’t bother you at first, but when you find out the impact on resale value, you change your mind.
2. The other driver might file a claim
A handshake agreement at the scene doesn’t prevent the other driver from filing a claim against your policy. Your insurance company is there to help defend you, either with the other driver’s insurer or in court.
If you don’t report an accident right away, your insurance company may be able to deny any claims you file and won’t represent you in a claim or lawsuit, leaving you to pay out of pocket. Your insurance company can say your delay in reporting resulted in them being unable to properly investigate your claim, so they are no longer obligated to cover you.
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