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To get a car insurance refund from Elephant, cancel your Elephant insurance policy, then wait 7-20 days for a refund of your remaining premium, prorated based on the amount of the policy that will go unused. If you originally paid by credit card, you will receive your refund within 7-10 business days. If you paid by checking/ACH, the refund can take up to 20 days.
To cancel your policy, log in to your account online and use the chat feature, or call Elephant customer service at 877-321-2095 to speak with a representative over the phone. Elephant says it always honors refund requests and does not charge a cancellation fee.
To avoid a coverage lapse, which can lead to higher premiums in the future, make sure to get a new policy before canceling your Elephant car insurance.
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