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To cancel an Elephant Insurance policy, log in to your account online and use the chat feature or call Elephant customer service at 877-321-2095 to speak with an agent over the phone. The earliest an Elephant insurance cancellation would go into effect is midnight the day the request is made. Customers also have the option to cancel at a future date. Elephant Insurance does not charge a cancellation fee.
Elephant Insurance Cancellation Process:
- Call 877-321-2095 or login to your account online to connect with an Elephant Insurance agent.
- Provide your name, date of birth, address, and the date you wish the policy cancellation to take effect.
- Wait for an email confirming your policy’s cancellation. You should receive it shortly after your conversation with the agent.
- Receive a refund for the prorated portion of your policy that will not be used.
As Elephant prorates its insurance premiums, it refunds any prepaid days of coverage that would go unused after cancellation. If you paid by credit card, you will receive your refund within 7-10 business days. If you paid by checking/ACH, the refund can take up to 20 days.
Remember, you don’t have to cancel your policy if you are replacing a vehicle. Elephant can update your vehicle information or change the coverage types and limits on your policy. You may also be able to adjust your Elephant insurance policy if the vehicle will be used less for a specified period. However, if you are moving to a different state, you should first check with Elephant Insurance to see if you will have coverage, as Elephant does not offer nationwide coverage. Where applicable, you can update your information by calling an agent or visiting your account page.
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