To file a complaint with Erie, call customer service at (800) 458-0811, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Erie with the Better Business Bureau or their state’s insurance regulator.
How to File a Complaint With Erie
Call Erie. Customers can call Erie at (800) 458-0811 to speak with a customer service representative and report the details of their complaint.
Write Erie a letter. Customers can mail a written complaint to Erie at 100 Erie Insurance Place / Erie, PA 16530-1104. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
Tweet. If you can’t get the company’s attention elsewhere, you can tweet @erie_insurance, the company’s official customer service Twitter.
What You Need to File a Complaint With Erie
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against Erie
Customers can file a complaint against Erie with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Erie or if they fail to respond.
Lastly, you can write a review of Erie on WalletHub. So, if you're disappointed with any element of Erie’s service, you can rest easy knowing that you have several options for filing a complaint.
To cancel Erie insurance, the policyholder must contact their agent directly or call customer service at 1 (800) 458-0811. The cancellation can be arranged for a future date or set to take effect immediately. You will need your name, policy number, and the date you want your policy to end.
Cancel by mail by writing a letter that includes your name, policy number, and the date you want your policy to end. Sign, date, and mail your letter to: Erie Insurance Group / 100 Erie Insurance Place / Erie, PA 16530.
You cannot cancel an Erie Insurance policy online.
If you’ve already paid your premium for the policy period in full, Erie will refund the unused portion. Erie does not charge a cancellation fee or impose a penalty for early termination.
It’s important to remember that you don’t need to cancel your policy just because you’re going through some life changes. For example, you should have Erie update your mailing address or vehicle information if you’re moving or buying a new car.
If you’re canceling your current policy in order to switch to another company, be sure to activate your new policy before canceling the old one. This prevents a lapse in coverage, which would lead to higher premiums in the future.
Erie is cheap for loyal customers because it offers discounts like Erie Rate Lock, accident forgiveness, and a diminishing deductible. But there are other insurance companies that might be cheaper than Erie overall.
Erie wasn’t among the 10 cheapest car insurance companies in our review, but it does offer a variety of discounts, like discounts like youthful-driver, college-student, paid-in-full, and more. Plus, Erie rewards customer loyalty with discounts for insuring more than one car or bundling multiple policies, To get a personalized quote from Erie, you can speak to a representative by calling 1 (800) 458-0811.… read full answer
Although some drivers can find cheap auto insurance from Erie, the only way to confirm you’ve found the lowest price is to compare quotes from multiple insurance companies. Your final premium is based on a variety of factors, like your driving record, insurance history, the type of car you drive, and more, and all insurance companies can’t offer the same rates.
The best way to make the negotiation process move smoothly is to document your property damage and medical expenses as much as possible. The more evidence you have, the better your chances are of having your claim settled. Generally, bodily injury claims are more complicated to settle than property damage claims.
You should also remember that insurance companies don’t always operate with your best interests in mind. So, don’t feel obligated to accept the first settlement offer that they make, especially if you know that you’re entitled to more.
If negotiations are unsuccessful, you can consider hiring an attorney to help you through the process. But if you think the insurer is acting in bad faith, then you should report them to your state’s regulator.
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