Is AAA a reliable insurance company?

The main AAA NAIC number is 11983. AAA’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With AAA’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need AAA’s NAIC number to report fraud or file an insurance claim, as well.… read full answer

Although the main AAA NAIC number is 11983, the NAIC has assigned a separate code for each of AAA’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your AAA insurance card.

AAA’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.

AAA is rated 3.2 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, AAA has a rating of 3.82 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.

AAA Insurance Ratings… read full answer

• WalletHub Editors: 3.2
• A.M. Best: A
• J.D. Power: 4.1
• NAIC: 3.82
• BBB: A-
• Average User Rating on WalletHub: 2.6/5

To learn more, check out WalletHub’s complete AAA car insurance review.

To file a complaint with AAA, call customer service, post about the company on social media, file a complaint on the company’s website, or mail a written complaint. Customers can also file a complaint about AAA with the Better Business Bureau or their state’s insurance regulator.

How to File a Complaint With AAA… read full answer

1. Call AAA. Customers can call AAA at 1 (877) 387-8378 to speak with a customer service representative and report the details of their complaint.
2. File your complaint online. Customers can file a complaint with AAA through the company’s website. You’ll need to enter your ZIP code to find the complaint form for your region.
3. Write AAA a letter. Customers can mail a written complaint to AAA at 1000 AAA Drive / Box 61 / Heathrow, FL 32746-5080.
4. Tweet. If you can’t get the company’s attention elsewhere, you can tweet @AAACares, the company’s official customer service Twitter account.

What You Need to File a Complaint With AAA

• Your name, address, and phone number
• The name of any specific agent
• Your policy number and AAA membership number
• Any relevant claim number
• The details of your complaint/concern

Other Ways to File a Complaint Against AAA

Customers can file a complaint against AAA with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints to the company within two days, and customers will be notified of any response from AAA or if they fail to respond.

Lastly, you can write a review of AAA on WalletHub. So, if you're disappointed with any element of AAA’s service, you can rest easy knowing that you have several options for filing a complaint.