Is American Family a reliable insurance company?

The main American Family NAIC number is 19275. American Family’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With American Family’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need American Family’s NAIC number to report fraud or file an insurance claim, as well.… read full answer

Although the main American Family NAIC number is 19275, the NAIC has assigned a separate code for each of American Family’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your American Family insurance card.

American Family NAIC Numbers

American Family’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.

American Family is rated 2.8 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, American Family has a rating of 1.18 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.

American Family Insurance Ratings

• WalletHub Editors: 2.8
• A.M. Best: A
• J.D. Power: 4.1
• NAIC: 1.18
• BBB: A
• Standard & Poor’s: A
• Moody’s: Aa3
• Average User Rating on WalletHub: 2.5/5

To learn more, check out WalletHub’s complete American Family car insurance review.

To file a complaint with American Family Insurance, call customer service at 1-800-692-6326 talk to a representative through American Family’s online portal, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about American Family Insurance with the Better Business Bureau or their … read full answerstate’s insurance regulator.

How to File a Complaint With American Family Insurance

1. Call American Family Insurance. Customers can call American Family Insurance at 1-800-692-6326 to speak with a customer service representative and report the details of their complaint.
2. File your complaint online. Customers can file a complaint with American Family Insurance through the company’s website.
3. Write American Family Insurance a letter. Customers can mail a written complaint to American Family Insurance at 6000 American Parkway / Madison, WI 53783. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
4. Tweet. If you can’t get the company’s attention elsewhere, you can tweet @amfam, the company’s official customer service Twitter.

What You Need to File a Complaint With American Family Insurance

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

Other Ways to File a Complaint Against American Family Insurance

Customers can file a complaint against American Family Insurance with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from American Family Insurance or if they fail to respond.

Lastly, you can write a review of American Family Insurance on WalletHub. So, if you're disappointed with any element of American Family Insurance’s service, you can rest easy knowing that you have several options for filing a complaint.