Is Auto-Owners a reliable insurance company?

The main Auto-Owners NAIC number is 18988. Auto-Owners’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With Auto-Owners’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need Auto-Owners’s NAIC number to report fraud or file an insurance claim, as well.… read full answer

Although the main Auto-Owners NAIC number is 18988, the NAIC has assigned a separate code for each of Auto-Owners’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your Auto-Owners insurance card.

Auto-Owners NAIC Numbers

Auto-Owners’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.

Auto-Owners is rated 3.6 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, Auto-Owners has a rating of 0.86 from he National Association of Insurance Commissioners (NAIC), meaning it has fewer customer complaints than the average insurer its size.

Auto-Owners Insurance Ratings… read full answer

• WalletHub Editors: 3.6
• A.M. Best: A++
• J.D. Power: 4.2
• NAIC: 0.86
• BBB: A+
• Average User Rating on WalletHub: 2.8/5

To learn more, check out WalletHub’s complete Auto-Owners car insurance review.

To file a complaint with Auto-Owners, call customer service at 1-517-323-1200, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Auto-Owners with the Better Business Bureau or their state’s insurance regulator.

How to File a Complaint With Auto-Owners… read full answer

1. Call Auto-Owners. Customers can call Auto-Owners at 1-517-323-1200 to speak with a customer service representative and report the details of their complaint.
2. Write Auto-Owners a letter. Customers can mail a written complaint to Auto-Owners at Auto Owners Corporate Office / 6101 Anacapri Blvd. / Lansing, MI 48917. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
3. Tweet. If you can’t get the company’s attention elsewhere, you can tweet @AutoOwnersIns, the company’s official customer service Twitter.

What You Need to File a Complaint With Auto-Owners

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

Other Ways to File a Complaint Against Auto-Owners

Customers can file a complaint against Auto-Owners with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Auto-Owners or if they fail to respond.

Lastly, you can write a review of Auto-Owners on WalletHub. So, if you're disappointed with any element of Auto-Owners’ service, you can rest easy knowing that you have several options for filing a complaint.