Yes, Erie is a fairly reliable insurance company. Erie is in an “excellent” financial position to pay claims, according to AM Best, and its claims process has an above-average ranking from J.D. Power. However, Erie has more customer complaints than normal for a company its size, according to the NAIC.
The main Erie NAIC number is 26263. Erie’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.
With Erie’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need Erie’s NAIC number to report fraud or file an insurance claim, as well.… read full answer
Although the main Erie NAIC number is 26263, the NAIC has assigned a separate code for each of Erie’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your Erie insurance card.
Erie NAIC Numbers
Erie Family Life Insurance Company
Erie Insurance Company
Erie Insurance Company of NY
Erie Insurance Exchange
Erie Property & Casualty Company
Erie’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.
Erie is rated 3.2 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, Erie has a rating of 1.1 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.
To file a complaint with Erie, call customer service at (800) 458-0811, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Erie with the Better Business Bureau or their state’s insurance regulator.
Call Erie. Customers can call Erie at (800) 458-0811 to speak with a customer service representative and report the details of their complaint.
Write Erie a letter. Customers can mail a written complaint to Erie at 100 Erie Insurance Place / Erie, PA 16530-1104. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
Tweet. If you can’t get the company’s attention elsewhere, you can tweet @erie_insurance, the company’s official customer service Twitter.
What You Need to File a Complaint With Erie
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against Erie
Customers can file a complaint against Erie with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Erie or if they fail to respond.
Lastly, you can write a review of Erie on WalletHub. So, if you're disappointed with any element of Erie’s service, you can rest easy knowing that you have several options for filing a complaint.
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