Yes, Geico is a fairly reliable insurance company. Geico is in a “superior” financial position to pay claims, according to AM Best, and its claims process has an above-average ranking from J.D. Power. However, Geico has more customer complaints than normal for a company its size, according to the NAIC.
GEICO's NAIC number for car insurance is 35882. NAIC numbers are assigned by the National Association of Insurance Commissioners (NAIC), a regulatory support organization that protects consumer interests in the insurance industry. They help identify and keep track of all insurance companies operating in the country.
You will need to know the GEICO NAIC number if you ever have to file an insurance claim or Department of Motor Vehicles report. The NAIC number identifies the company that holds your insurance policy. However, as a major insurance company, GEICO has several NAIC numbers. There is one for each affiliate company under GEICO’s corporate umbrella.… read full answer
GEICO NAIC Numbers
Government Employees Insurance Company (GEICO)
GEICO General Insurance Company
GEICO Indemnity Company
GEICO Casualty Company
GEICO Advantage Insurance Company
GEICO Choice Insurance Company
GEICO Secure Insurance Company
GEICO County Mutual Insurance Company
GEICO Marine Insurance Company
Each year, the NAIC issues a consumer complaints report. The industry median complaints score is 1, so anything below that means a company received fewer complaints than most competitors. In the 2021 NAIC report, GEICO's score was 1.33.
Geico has an A+ rating from the Better Business Bureau (BBB) and has earned top scores from other industry watchdogs such as A.M. Best, Standard & Poor’s and Moody’s. Geico is also rated 4.5 out of 5 by WalletHub’s editors, based on factors such as customer reviews, transparency, and claims processes. Geico’s rating from the National Association of Insurance Commissioners (NAIC) is 1.33, however, meaning it has more customer complaints than the average insurer its size.… read full answer
To file a complaint with Geico, call customer service at (800) 207-7847 post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Geico with the Better Business Bureau or their state’s insurance regulator.
Call Geico. Customers can call Geico at (800) 207-7847 to speak with a customer service representative and report the details of their complaint.
Write Geico a letter. Customers can mail a written complaint to Geico after finding the address here. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
Tweet. If you can’t get the company’s attention elsewhere, you can tweet @GEICO_Service, the company’s official customer service Twitter.
What You Need to File a Complaint With Geico
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against Geico
Customers can file a complaint against Geico with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Geico or if they fail to respond.
Lastly, you can write a review of Geico on WalletHub. So, if you're disappointed with any element of Geico’s service, you can rest easy knowing that you have several options for filing a complaint.
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