Kemper is less reliable than the average insurance company. While Kemper’s financial strength is above average, according to AM Best, its claims process and its customer satisfaction are less-than-ideal, according to analysis from J.D. Power and the NAIC.
Yes, Kemper does have a referral program, called the Kemper Direct Network Discount. The Kemper referral program requires customers to refer least one friend who signs up for a new Kemper car insurance policy, and in return everyone will be rewarded with a 10% discount. The discount will last as long as you and at least one referred friend maintain a Kemper policy and agree to the Safe Driving Pledge.… read full answer
In addition to Kemper’s referral program, Kemper offers several discounts that can help customers save money on their car insurance. For more information, check out WalletHub’s Kemper review.
Yes, Kemper insurance rates are competitive, as the company is one of the 10 cheapest insurers nationally, according to WalletHub data. Kemper car insurance costs an average of $864 annually, or $72 per month.
Kemper’s car insurance rates are based on your driving record and experience, along with factors like the type of car you drive, your ZIP code, your insurance history, and more. Your coverage and deductible choices also impact your final quote, as do your eligibility for discounts.… read full answer
Sample Kemper Car Insurance Rates
Average Annual Cost of Minimum Coverage
These sample quotes are representative of Kemper’s insurance prices, but individual results will vary. To learn more about how we obtained these sample quotes, check out the methodology section of our complete Kemper car insurance review.
To file a complaint with Kemper, call customer service at 800-437-8394, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Kemper with the Better Business Bureau or their state’s insurance regulator.
Call Kemper. Customers can call Kemper at 800-437-8394 to speak with a customer service representative and report the details of their complaint.
Write Kemper a letter. Customers can mail a written complaint to Kemper at Kemper Direct Customer Service / P.O. Box 3057 / Scranton, PA 18505. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
Tweet. If you can’t get the company’s attention elsewhere, you can tweet @KemperInsurance, the company’s official customer service Twitter.
What You Need to File a Complaint With Kemper
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against Kemper
Customers can file a complaint against Kemper with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Kemper or if they fail to respond.
Lastly, you can write a review of Kemper on WalletHub. So, if you're disappointed with any element of Kemper’s service, you can rest easy knowing that you have several options for filing a complaint.
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