Is Liberty Mutual a reliable insurance company?

The main Liberty Mutual NAIC number is 23043. Liberty Mutual’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With Liberty Mutual’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need Liberty Mutual’s NAIC number to report fraud or file an insurance claim, as well.… read full answer

Although the main Liberty Mutual NAIC number is 23043, the NAIC has assigned a separate code for each of Liberty Mutual’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your Liberty Mutual insurance card.

Liberty Mutual NAIC Numbers

Liberty Mutual’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.

Liberty Mutual is rated 3.3 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, Liberty Mutual has a rating of 2.22 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.

Liberty Mutual Insurance Ratings

• WalletHub Editors: 3.3
• A.M. Best: A
• J.D. Power: 4.1
• NAIC: 2.22
• BBB: A+
• Standard & Poor’s: A
• Moody’s: A2
• Average User Rating on WalletHub: 2.9/5

To learn more, check out WalletHub’s complete Liberty Mutual car insurance review.

To file a complaint with Liberty Mutual, call customer service at 1-800-290-8206, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Liberty Mutual with the Better Business Bureau or their state’s insurance regulator.

How to File a Complaint With Liberty Mutual… read full answer

1. Call Liberty Mutual. Customers can call Liberty Mutual at 1-800-290-8206 to speak with a customer service representative and report the details of their complaint.
2. Write Liberty Mutual a letter. Customers can mail a written complaint to Liberty Mutual at 175 Berkeley Street / Boston, Massachusetts 02116. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
3. Tweet. If you can’t get the company’s attention elsewhere, you can tweet @AskLiberty, the company’s official customer service Twitter.

What You Need to File a Complaint With Liberty Mutual

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

Other Ways to File a Complaint Against Liberty Mutual

Customers can file a complaint against Liberty Mutual with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Liberty Mutual or if they fail to respond.

Lastly, you can write a review of Liberty Mutual on WalletHub. So, if you're disappointed with any element of Liberty Mutual’s service, you can rest easy knowing that you have several options for filing a complaint.