Mercury is less reliable than the average insurance company. While financial strength is above average, according to AM Best, its claims process and its customer satisfaction are less-than-ideal, according to analysis from J.D. Power and the NAIC.
The main Mercury NAIC number is 16810. Mercury’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.
With Mercury’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need Mercury’s NAIC number to report fraud or file an insurance claim, as well.… read full answer
Although the main Mercury NAIC number is 16810, the NAIC has assigned a separate code for each of Mercury’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your Mercury insurance card.
Mercury NAIC Numbers
American Mercury Insurance Company
American Mercury Lloyds Insurance Company
Mercury Casualty Company
Mercury County Mutual Insurance Company
Mercury Indemnity Company of America
Mercury Indemnity Company of GA
Mercury Insurance Company
Mercury Insurance Company of FL
Mercury Insurance Company of GA
Mercury Insurance Company of IL
Mercury National Insurance Company
Mercury’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.
Mercury is rated 2.8 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, Mercury has a rating of 3.63 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.
To file a complaint with Mercury, call customer service at (800) 503-3724, talk to a representative through Mercury’s online portal for feedback, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Mercury with the Better Business Bureau or their … read full answerstate’s insurance regulator.
How to File a Complaint With Mercury
Call Mercury. Customers can call Mercury at (800) 503-3724 to speak with a customer service representative and report the details of their complaint.
File your complaint online. Customers can file a complaint with Mercury through the company’s website.
Write Mercury a letter. Customers can mail a written complaint to Mercury at 1700 Greenbriar Lane / Brea, CA 92821. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
Tweet. If you can’t get the company’s attention elsewhere, you can tweet @MercuryIns, the company’s official customer service Twitter.
What You Need to File a Complaint With Mercury
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against Mercury
Customers can file a complaint against Mercury with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Mercury or if they fail to respond.
Lastly, you can write a review of Mercury on WalletHub. So, if you're disappointed with any element of Mercury’s service, you can rest easy knowing that you have several options for filing a complaint.
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