National General is less reliable than the average insurance company. While financial strength is above average, according to AM Best, its claims process and its customer satisfaction are less-than-ideal, according to analysis from J.D. Power and the NAIC.
The main National General NAIC number is 23728. National General’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.
With National General’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need National General’s NAIC number to report fraud or file an insurance claim, as well.… read full answer
Although the main National General NAIC number is 23728, the NAIC has assigned a separate code for each of National General’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your National General insurance card.
National General NAIC Numbers
National General Assurance Company
National General Insurance Company
National General Premier Insurance Company
National General Insurance Online Incorporated
National General’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.
National General has a rating of 9.26 from he National Association of Insurance Commissioners (NAIC), meaning it has significantly more customer complaints than the average insurer of its size. Common complaints about National General include high premiums and poor customer service.
To file a complaint with National General, call customer service at 1-888-293-5108, email the company, or mail a written complaint. Customers can also file a complaint about National General with the Better Business Bureau or their state’s insurance regulator.
How to File a Complaint With National General
Call National General. … read full answerCustomers can call National General at 1-888-293-5108 to speak with a customer service representative and report the details of their complaint.
Write National General a letter. Customers can mail a written complaint to National General at 5630 University Pkwy / Winston Salem, NC 27105-1312. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
What You Need to File a Complaint With National General
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against National General
Customers can file a complaint against National General with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from National General or if they fail to respond.
Lastly, you can write a review of National General on WalletHub. So, if you're disappointed with any element of National General’s service, you can rest easy knowing that you have several options for filing a complaint.
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