Yes, Nationwide is a fairly reliable insurance company. Nationwide is in a “good” financial position to pay claims, according to AM Best, and its claims process has an above-average ranking from J.D. Power. However, Nationwide has more customer complaints than normal for a company its size, according to the NAIC.
The main Nationwide NAIC number is 23779. Nationwide’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.
With Nationwide’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need Nationwide’s NAIC number to report fraud or file an insurance claim, as well.… read full answer
Although the main Nationwide NAIC number is 23779, the NAIC has assigned a separate code for each of Nationwide’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your Nationwide insurance card.
Nationwide NAIC Numbers
Nationwide Affinity Company of American
Nationwide Agribusiness Insurance Company
Nationwide Assurance Company
Nationwide General Insurance Company
Nationwide Indemnity Company
Nationwide Insurance Company of FL
Nationwide Life & Annuity Insurance Company
Nationwide Life Insurance Company
Nationwide Mut Fire Insurance Company
Nationwide Mut Insurance Company
Nationwide Property & Cas Insurance Company
Nationwide Insurance Company of America
Nationwide’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.
Nationwide is rated 2.9 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, Nationwide has a rating of 1.07 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.
To file a complaint with Nationwide, call customer service at 1-800-882-2822 ext. 614-249-6985, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Nationwide with the Better Business Bureau or their state’s insurance regulator.
Call Nationwide. Customers can call Nationwide at 1-800-882-2822 ext. 614-249-6985 to speak with a customer service representative and report the details of their complaint.
Write Nationwide a letter. Customers can mail a written complaint to Nationwide at Nationwide Headquarters / One Nationwide Plaza / Columbus, Ohio 43215-2220. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
Tweet. If you can’t get the company’s attention elsewhere, you can tweet @OnYourSide, the company’s official customer service Twitter.
What You Need to File a Complaint With Nationwide
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against Nationwide
Customers can file a complaint against Nationwide with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Nationwide or if they fail to respond.
Lastly, you can write a review of Nationwide on WalletHub. So, if you're disappointed with any element of Nationwide’s service, you can rest easy knowing that you have several options for filing a complaint.
WalletHub Answers is a free service that helps consumers access financial information. Information on WalletHub Answers is provided “as is” and should not be considered financial, legal or investment advice. WalletHub is not a financial advisor, law firm, “lawyer referral service,” or a substitute for a financial advisor, attorney, or law firm. You may want to hire a professional before making any decision. WalletHub does not endorse any particular contributors and cannot guarantee the quality or reliability of any information posted. The helpfulness of a financial advisor's answer is not indicative of future advisor performance.
WalletHub members have a wealth of knowledge to share, and we encourage everyone to do so while respecting our content guidelines. This question was posted by WalletHub.
Please keep in mind that editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. In addition, it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Ad Disclosure: Certain offers that appear on this site originate from paying advertisers, and this will be noted on an offer’s details page using the designation "Sponsored", where applicable. Advertising may impact how and where products appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.