Is Nationwide a reliable insurance company?

The main Nationwide NAIC number is 23779. Nationwide’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With Nationwide’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need Nationwide’s NAIC number to report fraud or file an insurance claim, as well.… read full answer

Although the main Nationwide NAIC number is 23779, the NAIC has assigned a separate code for each of Nationwide’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your Nationwide insurance card.

Nationwide NAIC Numbers

Nationwide’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.

Nationwide is rated 2.9 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, Nationwide has a rating of 1.07 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.

Nationwide Insurance Ratings… read full answer

• WalletHub Editors: 2.9
• A.M. Best: A+
• J.D. Power: 4.1
• NAIC: 1.07
• BBB: A+
• Standard & Poor’s: A+
• Moody’s: A1
• Average User Rating on WalletHub: 3.7/5

To learn more, check out WalletHub’s complete Nationwide car insurance review.

To file a complaint with Nationwide, call customer service at 1-800-882-2822 ext. 614-249-6985, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Nationwide with the Better Business Bureau or their state’s insurance regulator.

How to File a Complaint With Nationwide… read full answer

1. Call Nationwide. Customers can call Nationwide at 1-800-882-2822 ext. 614-249-6985 to speak with a customer service representative and report the details of their complaint.
2. Write Nationwide a letter. Customers can mail a written complaint to Nationwide at Nationwide Headquarters / One Nationwide Plaza / Columbus, Ohio 43215-2220. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
3. Tweet. If you can’t get the company’s attention elsewhere, you can tweet @OnYourSide, the company’s official customer service Twitter.

What You Need to File a Complaint With Nationwide

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

Other Ways to File a Complaint Against Nationwide

Customers can file a complaint against Nationwide with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Nationwide or if they fail to respond.

Lastly, you can write a review of Nationwide on WalletHub. So, if you're disappointed with any element of Nationwide’s service, you can rest easy knowing that you have several options for filing a complaint.