Leif Olson, Car Insurance Writer
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Progressive is less reliable than the average insurance company. Progressive's claims process and overall customer satisfaction are less-than-ideal, according to analyses from industry watchdogs like J.D. Power and the NAIC.
Progressive’s Reliability Scores
- AM Best Financial Strength Rating: A+
- J.D. Power Claims Process Score: 862/1000
- NAIC Customer Satisfaction Score: 1.75
To learn more, check out WalletHub’s review of Progressive.
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