Is Progressive a reliable insurance company?

The main Progressive NAIC number is 24260. Progressive’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns these numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With Progressive’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Consumers will need Progressive’s NAIC number to report fraud or file an insurance claim, too.... read full answer

Although the main Progressive NAIC number is 24260, the National Association of Insurance Commissioners has assigned an insurance code for each of Progressive’s affiliate companies. You can find them listed below. The NAIC number that applies to your particular policy will be listed on your Progressive insurance card, as well.

Progressive NAIC Numbers

Progressive’s NAIC number is not the same thing as the three-digit code assigned to Progressive by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, these numbers are not standardized across state lines, like NAIC codes are.

Progressive is rated 4.3 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, Progressive has a rating of 1.70 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.

Progressive Insurance Ratings... read full answer

• WalletHub Editors: 4.3
• A.M. Best: A+
• J.D. Power: 4.1
• NAIC: 1.70
• BBB: A+
• Standard & Poor’s: AA
• Moody’s: Aa2
• Average User Rating on WalletHub: 2.7/5

To learn more, check out WalletHub’s complete Progressive car insurance review.

To file a complaint about Progressive, go online and submit your issue to the Better Business Bureau as well as your state’s insurance regulator, then write a review of Progressive on WalletHub. This will either allow Progressive to fix their mistake or it will warn other consumers of potential problems with Progressive’s service.... read full answer

How to File a Complaint About Progressive

1. File a complaint with the Better Business Bureau (BBB). Use the Bureau’s online claim submission process to file your claim. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Progressive or if they fail to respond.
2. Submit a formal complain to your state’s insurance regulator. Click here to find the database of the state insurance departments. Select your state and complete the online consumer complaint form.
3. Write a review on WalletHub. Progressive customers can voice their opinion by going to Progressive’s profile on WalletHub and clicking “Write a Review.” At the very least, this will help other consumers thinking about doing business with the company.
4. Complain on social media. Use whatever social media platforms you have to your advantage. This can help build awareness for your issue, including from Progressive. If you have the ability to contact the company directly via social media, that’s a good idea too.

What You Need to File a Complaint About Progressive With Regulators

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

So, if you're disappointed with any element of Progressive’s service, you can rest easy knowing that you have several options for filing a complaint.